On-time delivery
Several customers report punctual deliveries; one specifically praised on-time service and organised staff.
Emstar Logistics LLC
Al Qusais
Emstar Logistics LLC is a logistics service in Al Qusais handling domestic and international courier needs, including same-day and express delivery. Reviews show some customers value its punctual, low-charge deliveries, while cash-on-delivery remittance and follow-up communication deserve careful checking.
Reputation Score
3.7
★★★★☆
105 ratings
Source: Google Maps
The Good Stuff
Low charges
One customer highlighted on-time delivery alongside minimum charges, making cost a notable positive.
Repeat use
A repeat customer said orders were consistently prompt, speedy and easy to communicate about.
Budget fit
A business customer said the logistics work stayed smooth while sticking to their budget.
Tips for a Better Visit
Protect COD. Get the cash-remittance timeline and proof requirements in writing before sending any cash-on-delivery shipment.
Confirm location. Ask the courier to call on arrival and confirm the apartment or building details; one customer lost 35 minutes after a wrong-apartment visit.
Check credentials. Before handing over a parcel, ask the rider to show company ID and bring the airway bill.
Clarify returns. Before booking, confirm the return process and any charge, especially if delivery fails or you cancel.
Set deadlines. For time-sensitive shipments, agree a delivery window and escalation contact before dispatch; one parcel remained undelivered for 15 days.
Plan the visit
Practical details
Warehouse No 3, Mohammed bin Rashid Al Maktoum Humanitarian and Charity Est
Al Qusais Ind. Fifth, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 1:00 PM |
| Sun | Closed |
Popular Mentions
Emex courier service
Customers describe using the Emex courier service repeatedly, with one reporting prompt and speedy orders.
Cash delivery
Cash delivery is mentioned as a shipment arrangement, but several reviews raise concerns about remitting collected funds.
Return package
The return package service is mentioned in connection with an Amazon return that a customer said was not completed promptly.
Common Concerns
COD delays
Multiple reviews allege long delays or non-payment of cash collected from customers, making COD the biggest risk.
Poor follow-up
Customers report missed delivery deadlines and difficulty getting responses to follow-up calls.
Rider conduct
Some riders were reported to arrive without identification or uniform, and one asked a customer to come downstairs.
Warehouse errors
One customer described parcels being forgotten, mixed up, or sent to the wrong emirate.
Parcel damage
A customer said an expensive ice cream machine was broken and that follow-up responsibility was not accepted.
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LOCAL
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The Bottom Line
Emstar Logistics LLC in Al Qusais handles domestic and international courier work, with options such as same-day or express delivery, returns and cash-on-delivery shipments. It may appeal to businesses looking for a budget courier: reviews mention minimum charges, smooth logistics within budget and repeated prompt deliveries. The positive experiences are quite specific.
One repeat user said orders were consistently prompt and speedy, while another reported on-time deliveries and organised staff. There are also reviews describing helpful customer care and courteous drivers. That gives the service a credible lower-cost option for ordinary parcels when the delivery itself goes smoothly.
Cash handling is the major caution. Several customers say cash collected from their clients was not remitted for months or even a year, and some say calls and emails went unanswered. If you use cash delivery, get the remittance schedule, responsible contact and proof of payment in writing before dispatch.
Delivery execution is mixed too. Reviews mention wrong destinations, parcels sitting in the warehouse, late deliveries and riders without ID or uniforms. Confirm the address and promised window, check the rider’s credentials and clarify return charges before handing over anything valuable or time-sensitive.