On-Time Delivery
Several customers received scheduled shipments on time, including parcels, documents and bank statements.
EMX Headquarters
Al Garhoud
EMX Headquarters in Al Garhoud is a corporate courier office handling domestic and international shipments, including documents, bank cards and parcels. Reviews show some deliveries arriving on time with courteous handovers, though service consistency varies considerably.
Reputation Score
3.5
★★★★☆
614 ratings
Source: Google Maps
The Good Stuff
Safe Handling
A customer reported that documents arrived safely and in perfect condition.
Clear Updates
One customer praised the regular tracking updates and communication from scheduling through final delivery.
Polite Couriers
Some delivery staff are described as patient and courteous, including one courier who waited during a customer’s meeting.
Helpful Resolution
A customer said a support representative resolved a shipment complaint quickly and professionally.
Careful Coordination
A delivery team was credited with ensuring a bank statement arrived before an appointment.
Tips for a Better Visit
Confirm Window. Get the delivery window in writing and ask the driver to call on arrival; one customer waited through a confirmed 1pm–5pm slot without contact.
Keep Proof. Save your tracking number, calls and messages, especially if the app later marks an attempt unsuccessful.
Verify Handover. For licences, cards and other sensitive documents, confirm the recipient verification process before accepting delivery.
Check Charges. Ask for the current fee before sending a passport or other document; one customer reported a 66 dhr charge after a previous 33 dhr shipment.
Escalate Early. If calls produce only promises, send the shipment ID by email and escalate promptly; one parcel moved the next day after a public complaint.
Avoid Holidays. Do not leave a doorstep delivery unresolved on a holiday, when one customer said support was not accepting calls.
Plan the visit
Practical details
Marrakech St
Al Garhoud, Dubai
| Mon | 9:00 AM – 9:00 PM |
| Tue | 9:00 AM – 9:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 9:00 PM |
| Fri | 9:00 AM – 12:00 PM, 1:30 PM – 9:00 PM |
| Sat | 9:00 AM – 9:00 PM |
| Sun | Closed |
Popular Mentions
bank cards
Bank card delivery is a recurring use case, but reviews describe both successful urgent deliveries and serious delays.
return shipment
Return-shipment collection is another service mentioned, although one review reports repeated missed collections.
IDL via EMPOST
One review mentions an IDL ordered through EMPOST for a confirmed Saturday delivery.
international import n export services
International import and export shipments are mentioned, with one customer reporting difficulty obtaining an AWB and status updates.
Common Concerns
Long Delays
Reviews report shipments remaining undelivered for weeks, including one package stuck at headquarters for more than three weeks.
Missed Attempts
Several customers say deliveries were marked unsuccessful despite waiting at home or receiving no driver call.
Weak Follow-Up
Customers describe repeated calls, promised callbacks and support tickets that produced no concrete action.
Poor Verification
One vehicle licence was reportedly handed to another person without the identity checks the recipient expected.
Higher Charge
A customer reported paying 66 dhr to send a passport after previously paying 33 dhr for a similar Abu Dhabi–Ajman shipment.
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The Bottom Line
EMX Headquarters in Al Garhoud is used for courier and parcel handling, with reviews mentioning bank card delivery, document delivery, bank statements and return shipments. The strongest experiences involve parcels arriving on time and in good condition, while some customers also praised clear tracking updates and courteous handovers. The experience is uneven.
A few customers describe responsive support and deliveries completed smoothly, but many report delayed or missing shipments, repeated rescheduling and unsuccessful-attempt statuses despite waiting at home. One parcel reportedly remained at headquarters for more than three weeks, while another customer said an old house photo was used as proof of delivery. Time-sensitive items need extra caution.
Bank cards, passports, driving licences and other personal documents appear in the reviews, and one vehicle licence was reportedly handed to someone else without verification. Customer service is another recurring concern: callers mention promised callbacks, limited access to a human agent and little progress after repeated follow-ups. Before sending anything, confirm the fee and delivery window, keep the tracking reference, and ask how identity checks and proof of delivery will be handled.
A customer also reported a 66 dhr passport charge after previously paying 33 dhr for a similar route, so pricing is worth checking upfront.