Clean vehicles
Cars are repeatedly described as spotless, brand new or well maintained, including a practically new vehicle that made driving comfortable.
Enterprise Rent-A-Car
Dubai Marina
Enterprise Rent-A-Car in Dubai Marina provides short- and longer-term car rentals, with reviews mentioning everything from low- and mid-range vehicles to luxury models such as the Ford Everest and Maserati. Customers particularly value the clean cars, straightforward booking, and quick pickup and return process.
Reputation Score
4.5
★★★★★
113 ratings
Source: Google Maps
The Good Stuff
Fast process
Pickup and drop-off are often reported as smooth and efficient, with one customer noting no queue at either stage.
Vehicle choice
Reviews mention low-range, mid-range and luxury models, giving renters options beyond a single standard category.
Useful alternatives
When a booked car had a low battery, the team quickly supplied an alternative rather than leaving the renter waiting for that vehicle.
Hotel location
The office inside Grosvenor House is described as practical and convenient for renters staying there or arranging a hotel-based pickup.
Reasonable pricing
One review specifically describes the prices as reasonable for larger cars, while another calls the rental good value for money.
Tips for a Better Visit
Confirm refunds. If you return early, confirm how the remaining rental amount will be refunded and keep the agreement details for follow-up.
Check availability. Ask what alternatives are available before collecting the car, since one renter received a replacement after a low-battery issue.
Compare cars. Ask to see the available vehicles before finalising your choice; a customer was shown the options and selected a preferred car.
Budget deposit. Plan for a 3000 AED deposit and confirm the refund timing, as one customer received it a few days after returning the car.
Ask about airports. If your trip ends at the airport, ask about vehicle drop-off at Dubai Terminal 1 or Terminal 3 before booking.
Plan the visit
Practical details
West Marina Beach
Marsa Dubai - Dubai Marina, Dubai
| Mon | 8:30 AM – 5:30 PM |
| Tue | 8:30 AM – 5:30 PM |
| Wed | 8:30 AM – 5:30 PM |
| Thu | 8:30 AM – 5:30 PM |
| Fri | 8:30 AM – 12:30 PM |
| Sat | Closed |
| Sun | 8:30 AM – 5:30 PM |
Popular Mentions
Ford Everest
A Ford Everest was rented for a one-month booking, with the vehicle prepared for airport arrival.
Geely Emgrand
A customer specifically mentioned renting a Geely Emgrand from the Grosvenor House hotel branch.
Maserati
One renter received a free upgrade to a higher-spec Maserati when arranging the rental.
Dubai terminal 1 and terminal 3
Reviews mention the option of dropping the rental at Dubai Terminal 1 or Terminal 3 before flying.
Common Concerns
Refund delays
One renter reported waiting four months for the unused rental amount, with unanswered WhatsApp messages and calls.
Limited loyalty flexibility
A repeat customer felt there was no extra consideration or accommodation compared with a first-time renter.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3000 AED
car rental deposit
“They required a deposit of 3000 AED, but it was refunded to my account a few days after I returned the car, with no issues”Google review · February 2025
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The Bottom Line
Enterprise Rent-A-Car in Dubai Marina is a practical choice for hiring a car from a hotel-based desk, with reviews describing clean, low-mileage and sometimes brand-new vehicles. You can book anything from low- and mid-range cars to larger vehicles and luxury models; named examples include a Ford Everest, Geely Emgrand and a Maserati upgrade. The strongest pattern is an efficient rental experience.
Customers describe booking as simple, paperwork as quick, and pickup and return as smooth, with one review noting no queue for either. Airport arrangements are also mentioned: the business has an option for dropping cars at Dubai Terminal 1 and Terminal 3, which could simplify the final leg before a flight. The office inside Grosvenor House is another useful detail if you are staying at the hotel.
There are a couple of things to clarify before handing over your card. A customer reported a 3000 AED deposit being returned a few days after return, but another said an early-return refund remained outstanding for four months, with calls and WhatsApp messages unanswered. If you are returning early, confirm the refund process and timing in writing.
Also ask to see available cars and what replacement options exist if your reserved vehicle is unavailable.