Smooth flights
One long-term traveller reported smooth take-offs and landings, with no ear-pressure pain across repeated trips.
Ethiopian Airlines
Al Garhoud
Ethiopian Airlines is an international carrier with ticketing and reservation support in Al Garhoud. Reviews highlight smooth take-offs and landings, professional cabin service and, for some passengers, reliable baggage arrival; connecting itineraries and post-flight support draw more concern.
Reputation Score
3.7
★★★★☆
507 ratings
Source: Google Maps
The Good Stuff
Cabin service
A review praised the onboard crew as professional, kind and tireless throughout the flight.
On-time bags
One frequent traveller said all luggage arrived on time during their trips with the airline.
Helpful agents
Some ticket-office visitors received clear explanations and practical help with vouchers, seats and payment issues.
Clean branch
A visitor described the branch as clean and said drinking water was available for visitors.
Tips for a Better Visit
Allow time. Allow a long buffer for branch visits: one customer waited more than three hours before leaving without service.
Check baggage. Verify that paid extra baggage is actually shown on the booking before reaching the airport.
Keep records. Keep payment and change documents handy, since reviews describe conflicting advice about ticket changes and charges.
Plan luggage. If a bag is delayed, ask for clear collection or delivery instructions; one passenger had to collect theirs independently.
Book UMNR. For an unaccompanied-minor booking, ask where the UMNR form must be completed before travelling.
Plan the visit
Practical details
Al Kazim Building - Ground Floor, Lootah Bldg, Street - 2 Airport Rd - near GGICO Metro Station
Al Garhoud, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:45 PM |
| Sun | Closed |
Popular Mentions
Extra baggage
Extra baggage can be added to a booking, but one customer said the paid allowance was not reflected at the airport.
Travel insurance
Travel insurance was mentioned as an add-on purchased alongside a ticket and extra baggage.
UMNR ticket
The office books UMNR tickets, with one review noting that the form was said to be completed only at the departure point.
Refund protection
A passenger said they bought refund protection but were refused a refund after immigration prevented travel.
Common Concerns
Lost luggage
Multiple reviews describe bags delayed or lost after connections, with some complaints remaining unresolved for weeks or months.
Poor follow-up
Passengers report unanswered calls and emails, vague updates and difficulty getting help after baggage problems.
Long queues
Branch visitors reported one staff member handling several customers, with waits ranging from over 30 minutes to three hours.
Connection risk
Reviews warn that delays at Addis Ababa can lead to missed connections and baggage being left behind.
Conflicting advice
Customers described different agents giving different guidance about fares, changes and refunds.
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The Bottom Line
Ethiopian Airlines gives you international flight bookings, ticket changes and reservation help, with the Al Garhoud office handling in-person queries. Reviews are strongest on the flying itself: one regular traveller reported very smooth take-offs and landings, no ear-pressure pain and all luggage arriving on time. Another praised the onboard crew as professional and kind.
The more difficult part is often what happens around the flight. Several passengers describe bags delayed or lost after connections through Addis Ababa, including one case that remained unresolved for three months. A one-hour connection was also criticised because bags could not be transferred in time.
If you are booking extra baggage, check that it appears on the booking: one passenger paid for it but found it missing at the airport. UMNR tickets and travel-related changes are also handled through the office, though requirements may be strict. Allow plenty of time for an in-person visit.
Reviews mention one employee serving several customers, waits of 30 minutes to three hours, and unanswered calls or emails. The branch has also received praise for being clean, providing visitor drinking water and offering friendly assistance, so experiences clearly vary by staff member and situation. For complex bookings or tight connections, confirm every detail in writing before departure.