Fragrance range
A broad fragrance selection is paired with skincare supplies, and one review considered the prices reasonable.
Faces Dubai Hills Mall
Dubai Hills Estate
Faces Dubai Hills Mall is a beauty and perfume store in Dubai Hills Estate, with a broad fragrance selection and skincare products from international brands. Reviews also point to relaxing facials, including treatments using Sisley and Guerlain products, plus useful extras such as perfume engraving.
Reputation Score
4.1
★★★★☆
182 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
Several reviews describe staff taking time to understand fragrance preferences and explain products, including newer brands.
Bottle engraving
Perfume bottles can be personalised with engraved names, a useful extra for gifts.
Luxury setting
The store is described as neatly organised, with a luxury feel and a calm, family-friendly mall atmosphere.
Facial results
Reviews describe facials as gentle and relaxing, with skin feeling refreshed, hydrated and glowing afterwards.
Gift wrapping
Gift purchases can include attractive wrapping, including custom Dior wrapping paper for a fragrance.
Tips for a Better Visit
Request guidance. Ask for a fragrance consultation if you are comparing brands; reviews say staff can explore different perfumes with you.
Check testers. Try the tester before buying when possible, especially for a familiar fragrance, as one customer reported no tester was available.
Check bottle size. For online orders, verify the delivered bottle size against your order before keeping it; one customer received 50ml after paying for 100ml.
Confirm exchanges. If ordering online, confirm the current exchange process before purchase because one customer found the response inconsistent with the website policy.
Allow stock time. For a specific makeup shade or product, ask staff to confirm availability early and allow time for a stock check.
Ask about extras. For gifts, ask whether engraving or wrapping is available; reviews mention engraved names and custom Dior wrapping paper.
Plan the visit
Practical details
Al Khail Rd
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Roborto Cavalli Serpentine perfume
A customer bought this white-bottle fragrance after receiving a recommendation and was pleased with the service.
Sisley facial treatment
Sisley facials are repeatedly mentioned as professional, relaxing and hydrating, with customers also praising the product quality.
Yu.R Skin Solution Collagen Sunblock
One customer with ultra-sensitive skin found this sunblock lightweight and comfortable, without irritation or redness.
Guerlain products
A facial using Guerlain products was described as luxurious, personalised and leaving skin hydrated and radiant.
Common Concerns
Online exchanges
An online customer said an exchange for a Valentino perfume was refused even though the published policy appeared to allow exchanges under conditions.
Order errors
One online order delivered a 50ml perfume after the customer had paid for 100ml, with replacement handled through return and reordering.
Stock follow-up
A customer waited for a Dior blusher stock check and had to follow up, only to learn the item was unavailable.
Price concern
One review reported a price almost double that of other Dubai shops and described the response as rude.
Quality dispute
A customer questioned the scent of an Armani perfume bought without a tester and felt the complaint was not resolved.
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The Bottom Line
Faces Dubai Hills Mall is a perfume and beauty store in Dubai Hills Estate where you can browse fragrances, skincare and makeup from international brands. It is especially useful when you want help choosing a scent rather than simply picking from a shelf: reviews describe consultations across different brands, including newer names. Gift shoppers can also ask about bottle engraving and wrapping.
Skincare is another strong reason to visit. Customers mention facials using Sisley and Guerlain products, with reports of relaxed treatments and skin feeling hydrated, refreshed and glowing afterwards. Some treatments were complimentary with a skincare purchase.
The branch also has a broad fragrance and skincare selection, and one review found the prices reasonable, although that is not consistent across all feedback. There are practical cautions, particularly with online purchases. Customers have reported an exchange dispute for a Valentino perfume, a 50ml bottle arriving after payment for 100ml, and delays or unclear handling of orders.
In-store, one customer waited for a Dior blusher stock check and had to follow up. If you are buying an expensive or familiar fragrance, try a tester where available and check the bottle size and exchange terms before completing the purchase. The mall itself was described as calm and family-friendly.