Perfume guidance
Several reviewers received patient, detailed help matching fragrances to their preferences, including explanations of scent notes and ingredients.
FACES - Mall of Emirates
Al Barsha
Faces at Mall of the Emirates is a beauty supply store in Al Barsha for fragrance, makeup, skincare and beauty accessories. Reviews especially point to guided perfume shopping, Dior consultations and gift buying, including gift wrapping and occasional beauty treatments.
Reputation Score
3.6
★★★★☆
228 ratings
Source: Google Maps
The Good Stuff
Dior support
The Dior counter is praised for product recommendations, foundation matching and skincare consultations, including a facial with mask and scrub.
Gift buying
Reviewers describe helpful suggestions for birthday gifts and gift sets, with one Roberto Cavalli set beautifully packed and accompanied by freebies.
Hard-to-find stock
One customer was kept updated about a difficult-to-find Sensai foundation and had the last piece reserved until they could visit.
Haircare service
A review mentions a complimentary haircare service during a visit involving GHD products.
Wide selection
Customers mention finding multiple international brands together, including Dior, Chanel and Armani products.
Tips for a Better Visit
Check shades. Test foundation and concealer in daylight before buying; one shopper found the selected shades much too light or dark.
Confirm delivery. Before paying online, check the delivery option and final fee carefully, since one review reports a three-times-higher premium charge.
Verify stock. For a specific product or gift, confirm availability before travelling; one customer relied on updates and a reserved final foundation.
Ask policies. If ordering online or using gift cards, clarify exchange and redemption rules before checkout because reviewers reported conflicting explanations.
Request space. If you prefer browsing independently, say so early; some shoppers found the sales approach too persistent.
Plan the visit
Practical details
Mall of The Emirates - Ground
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Pore Clarifying Essence Foam
This cleanser was part of a PoreFolic skincare routine explained by a reviewer in detail.
Soothing Toner
A reviewer bought this toner as part of a PoreFolic routine for their specific skincare needs.
Peptide Barrier Moisturiser
This moisturiser was recommended alongside the PoreFolic essence foam and soothing toner.
Kilian Angel Share
One fragrance-focused review specifically recommends exploring Kilian, naming Angel Share and Don't Be Shy.
Dear Dahlia Lip Paradise Effortless Matte lipstick
A review describes the Sophie shade as full coverage with a true matte finish, while noting it can feel drying on insufficiently hydrated lips.
Common Concerns
Online cancellations
Online perfume orders were reported cancelled after payment, with refunds taking up to seven days or longer in other cases.
Delivery issues
One online shopper reported being charged premium delivery instead of the selected standard option and could not reach support.
Pushy approach
Some shoppers found the in-store sales attention excessive and wanted time to browse without repeated approaches.
Shade mismatch
A customer said foundation and concealer recommendations were far above their actual skin tone under daylight.
Policy confusion
Reviews describe unclear handling of online exchanges and in-store use of multiple gift cards.
DXB
LOCAL
LOCAL
The Bottom Line
Faces at Mall of the Emirates is a broad beauty retailer in Al Barsha where you can browse designer fragrance, makeup and skincare, with especially strong review evidence around personal guidance. Perfume consultations can go beyond a quick spray: customers describe learning about scent profiles, brand DNA and ingredients before choosing a fragrance that suited them. Gift shoppers also received help selecting perfume sets, birthday presents and Dior fragrances, with gift wrapping mentioned in one review.
The Dior area stands out for hands-on assistance. Reviews mention foundation testing, shade advice, Dior skincare recommendations and a facial treatment that included a mask and scrub. Skincare guidance is another highlight, with one customer receiving an ingredient-focused explanation of AHA/BHA and niacinamide across a PoreFolic routine.
A complimentary GHD haircare service was also reported. The in-store experience is not consistent. Many customers found the team warm and patient, but others felt repeatedly approached or received poor shade guidance.
Online orders deserve extra care: reviewers reported cancellations after payment, delayed refunds, missing items, unclear exchange handling and delivery fees defaulting to premium. Check stock, delivery charges and applicable policies before confirming an online purchase, and test complexion products in daylight where possible.