Pickup option
You can reroute a delivery to the Al Qusais station and collect it, with one reviewer receiving a document a day earlier.
FedEx Station Qusais
Al Qusais
FedEx Station Qusais is a courier-service counter in Al Qusais where customers can collect shipments, including urgent documents, and reroute deliveries for pickup. Reviews also point to friendly, trained staff and quick service on some visits, though contacting customer care and meeting delivery commitments can be uneven.
Reputation Score
3.9
★★★★☆
186 ratings
Source: Google Maps
The Good Stuff
Helpful staff
Several reviews describe polite, cooperative and well-trained staff, including support when a document was missing.
Urgent collection
The station can handle urgent shipment collection, which is useful when waiting for a delivery is not practical.
Fast visits
Some customers report fast service and professional handling at the station.
Easy access
A review describes easy access and plenty of parking, although another visitor had a different parking experience.
Tips for a Better Visit
Ask pickup. If delivery is delayed, ask whether the shipment can be rerouted to Al Qusais for collection; one customer got a document a day earlier this way.
Allow buffer. For time-sensitive documents, build in extra delivery time rather than relying only on the committed date.
Confirm contact. Save or confirm the station’s contact number before sending, since multiple reviewers struggled to reach customer care.
Plan parking. Allow time for parking, or consider going with someone who can remain in the car while the other person handles the shipment.
Check charges. Compare the quoted fee with other couriers before paying, as one reviewer found the charges considerably higher.
Plan the visit
Practical details
E1-E5 Al Mullah Warehouse، Al Quasis Industrial Area
Al Qusais Ind. First, Dubai
| Mon | 9:00 AM – 8:00 PM |
| Tue | 9:00 AM – 8:00 PM |
| Wed | 9:00 AM – 8:00 PM |
| Thu | 9:00 AM – 8:00 PM |
| Fri | 9:00 AM – 8:00 PM |
| Sat | 9:00 AM – 8:00 PM |
| Sun | Closed |
Common Concerns
Hard contact
Reaching customer care by phone can be difficult, with reports of long waits and unresolved issues.
Delivery delays
Several customers say committed delivery times were missed, including a document arriving three days late.
High charges
One customer considered the charges very high compared with other courier companies.
Parking issue
Parking may be inconvenient during a quick visit; one customer suggested needing two people to manage the stop.
Service decline
A recent review says the service is not as good as it used to be.
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The Bottom Line
FedEx Station Qusais is a practical place in Al Qusais for courier drop-offs and collections. The most useful option mentioned is delivery rerouting: one customer redirected a shipment to the station and collected a document one day earlier. Urgent shipments can also be collected there, and several visitors describe the counter staff as polite, trained and cooperative.
The experience is less reassuring when a shipment is still in transit. Reviews mention missed committed dates, including a document that arrived on 28 October instead of 25 October, and another customer waited four days without a response. Phone support is a recurring frustration; the web chat was described as passing messages to the centre without having the tools to resolve the problem.
For a time-sensitive shipment, confirm the contact details, compare the quoted charge with other couriers and keep a delivery buffer. If delivery starts slipping, ask about rerouting to the station for self-collection. Parking feedback is mixed: one review calls it plentiful, while another says parking was difficult and suggests having one person remain in the car.
The station has delivered fast, professional service for some visitors, but reliability and communication appear uneven.