Manager’s cheques
One customer completed a manager’s cheque request, including the support process, within an hour.
First Abu Dhabi Bank (FAB) | Deira City Centre Branch
Port Saeed
First Abu Dhabi Bank’s Deira City Centre branch in Port Saeed handled everyday banking, including manager’s cheques and cheque encashment, and had ATM/CDM facilities for cash and cheque deposits. The branch was permanently closed from 12 December 2025, so it is no longer a current walk-in option.
Reputation Score
1.9
★★☆☆☆
409 ratings
Source: Google Maps
The Good Stuff
Clear guidance
A customer reported that branch management listened carefully, explained the issue and provided a clear solution.
Professional service
One visit for teller service was described positively, with the customer calling the staff involved very professional.
Tips for a Better Visit
Allow time. Build in substantial waiting time: one review says even three working counters took more than 1.5 hours.
Check machines. Confirm the CDM situation before travelling, as a customer found two of the branch’s three machines unavailable.
Get references. If staff lodge a complaint, ask for its reference number before leaving so you can track the case.
Check the app. For account or card requests, ask whether the app can handle them; one customer was not told card cancellation was available there.
Verify timing. For cheque deposits, get the expected credit date and follow-up route in writing; one customer was promised Monday crediting.
Plan the visit
Practical details
Deira City Centre Mall
Port Saeed - Deira, Dubai
Popular Mentions
Cheque encashment
Cheque encashment was one of the teller services customers came to the branch to use.
Clearance letter
One customer reported a prolonged request for a clearance letter, with account access and follow-up proving difficult.
Credit card
Reviews mention visiting the branch about credit-card delivery, cancellation and payment-related support.
Savings account
A customer visited to ask about opening a savings account for a spouse, but described the interaction as dismissive.
Car’s mortgage
A customer sought help clearing a car’s mortgage after a delayed cash deposit and said the branch eventually explained the process.
Common Concerns
Long waits
Customer-service and teller queues could be extremely slow, with reviews describing waits of an hour or more even with few customers.
Machine outages
The cash and cheque deposit machines were often unavailable; one review said only one of three was working.
Call delays
Reaching a live call-centre adviser could take more than 20 minutes, making urgent follow-up difficult.
Poor follow-up
Customers reported unresolved requests, including a credit-card delivery query that received no response for a week.
Mixed directions
Customers were sometimes sent between the branch and call centre instead of receiving a clear route for their request.
DXB
LOCAL
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The Bottom Line
FAB’s Deira City Centre branch in Port Saeed was a walk-in banking location for tasks such as requesting a manager’s cheque, cheque encashment, account enquiries and cheque or cash deposits through its ATM/CDM facilities. That said, the branch was permanently closed from 12 December 2025, so these details are mainly useful for understanding past customer experience or checking whether FAB has redirected a service elsewhere. The strongest reviews describe specific staff interactions that went smoothly: one manager’s cheque was completed within an hour, while another customer received patient guidance and a clear solution.
Those examples exist, but they are outweighed by repeated complaints about slow counters, poor coordination and unresponsive follow-up. Plan carefully around machine availability. 5 hours even with three counters operating.
The call centre was another major pain point, with waits of 20–25 minutes or longer and heavy reliance on automated assistance. For complaints, request a reference number, and check whether the app can complete your task before calling or visiting another channel. Reported amounts include a 175aed possible account-closure charge and a 3,000 AED payment linked to an iPhone offer; these are customer-reported, not current FAB prices.