Clear explanations
Staff have explained requirements and procedures carefully, helping customers understand each step before completing their banking request.
First Abu Dhabi Bank (FAB) | Mirdiff City Centre Branch
Mirdif
First Abu Dhabi Bank’s Mirdif City Centre branch handles everyday personal banking, with an ATM/CDM for withdrawals, cash or cheque deposits and account enquiries. Reviews point to quick help with cheque deposits and account issues, though the quality of service can vary between visits.
Reputation Score
3.4
★★★☆☆
840 ratings
Source: Google Maps
The Good Stuff
Quick handling
Some routine visits have been completed within a few minutes, with customers reporting that everything was sorted without delay.
Cheque deposits
Customers have reported smooth, careful assistance when depositing cheques, without unnecessary delays.
Issue resolution
A branch visit resolved an issue within an hour after the customer had received incorrect information from the call centre.
Refund follow-up
One customer said the branch kept them informed while handling a refund issue and addressed their concerns properly.
Tips for a Better Visit
Check statements. Confirm the statement’s start date and any fee before it is issued; one customer received July rather than November coverage.
Get closure proof. For card cancellation, ask for confirmation that the card is actually closed rather than relying only on reference numbers.
Confirm documents. Before visiting for a specific request, confirm the full document list and whether originals are needed.
Allow call time. If you contact customer care first, allow for potentially lengthy holds; one review reports 15–20 minutes for minor queries.
Check manager. If your request requires a manager, confirm that the manager will be available before making the trip.
Plan the visit
Practical details
MIrdif City Centre, South Walk Entrance - إ11
Mirdif, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 4:00 PM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | Closed |
Popular Mentions
Bank statement
Customers mention requesting bank statements, including one complaint about receiving the wrong statement period.
Credit card cancellation
Credit-card cancellation is mentioned as a service request, although one customer said the request remained unresolved.
Common Concerns
Wrong statement
One customer received a statement beginning in July instead of covering an account opened in November, and paid an extra fee for it.
Unresolved cancellation
A credit-card cancellation request remained unresolved after repeated follow-ups, with the card still showing as active in the credit bureau.
Uneven attention
A customer reported that a representative ignored several questions instead of addressing the concerns.
Missing solutions
An older review says customers were sent away without IBAN or statement support, while document requirements changed between the call and branch visit.
Rude encounters
Several reviews describe dismissive or rude behaviour, including a complaint that a representative would not properly explain the matter.
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LOCAL
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The Bottom Line
First Abu Dhabi Bank’s Mirdif City Centre branch is a practical stop for everyday banking, including cheque deposits, account statements and card-related requests. The supplied description also notes an ATM/CDM for withdrawals, cash or cheque deposits and account enquiries. That gives you a self-service option as well as counter support.
The strongest reviews describe staff explaining requirements clearly, completing routine work within a few minutes and resolving a problem within an hour. Cheque deposits have also been described as smooth and carefully handled, while a refund case benefited from regular follow-up. Service is not consistently reliable.
One customer paid for a statement that began in July even though the account opened in November. Another said a credit-card cancellation remained unresolved after repeated calls and reference numbers, with the card still active in the credit bureau. Other reviews mention rude or inattentive interactions and customers leaving without IBAN or statement solutions.
Go in with the exact request, dates and required documents confirmed. Before paying for a statement, check its coverage period. For cancellation requests, ask for proof of actual closure, not just a case number.
Calling ahead may take time: one review reports 15–20-minute holds for minor queries.