Account opening
The account opening process was described as streamlined, with the terms explained clearly.
First Abu Dhabi Bank (FAB) | Business Banking Sheikh Zayed Road Branch
Al Quoz
First Abu Dhabi Bank’s Sheikh Zayed Road branch in Al Quoz handles everyday banking, including savings and current account opening, with an ATM/CDM for withdrawals and cash or cheque deposits. Reviews suggest the experience can vary sharply, from carefully explained account setup to drawn-out follow-up on unresolved requests.
Reputation Score
2.9
★★★☆☆
491 ratings
Source: Google Maps
The Good Stuff
Issue resolution
One customer said a previously rejected request was properly reviewed and resolved at the branch.
Late service
A teller completed a transaction shortly before closing without rushing the customer.
Fraud support
A fraud dispute was handled with help from the relevant team, according to one customer.
Clear guidance
Some customers found the branch team patient and thorough when explaining account processes.
Tips for a Better Visit
Bring proof. If the displayed balance looks wrong, bring transaction or salary SMS records; one customer used them to support a withdrawal.
Allow time. Build in extra time even for a simple confirmation letter, as one customer waited more than two hours.
Confirm channel. Before travelling, confirm whether your documents must be submitted at the branch or by email.
Keep references. Keep every complaint number and follow-up record for card cancellations, since reference numbers alone may not resolve the request.
Check charges. Ask for a written breakdown of any closing fee before assuming the account is fully settled.
Plan the visit
Practical details
46H6+98V
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 7:30 AM – 12:30 PM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
Savings account
Customers mention opening savings accounts with help understanding the process and terms.
Current and savings accounts
The branch handles processing for customers opening both current and savings accounts.
Balance confirmation letter
A customer visited specifically to request a confirmation letter covering combined FAB accounts.
Loan buyout
The branch is mentioned in connection with settling a loan buyout, although the reported follow-up was delayed.
Credit card cancellation
One customer pursued cancellation through email and customer care but said the card remained active.
Common Concerns
Long waits
A balance confirmation letter was still not issued after two hours of waiting.
Poor follow-up
Several customers reported repeated calls, reference numbers or promises without a completed resolution.
Channel confusion
Customers have been directed between the call centre, branch and email, with conflicting instructions.
Card fees
One customer disputed fees and late charges applied to an inactive replacement card.
Balance discrepancy
During an online banking outage, one customer said the system showed only about 20% of the actual balance.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,890
old loan closing fee
“Out of nowhere, they told me I had to pay an old loan closing fee of AED 1,890 - a charge I was never informed about at any point”Google review · December 2025
DXB
LOCAL
LOCAL
The Bottom Line
This FAB branch in Al Quoz is a practical stop for everyday banking, including opening savings or current accounts, handling a fraud dispute, requesting a balance confirmation letter, or arranging a loan buyout. The branch also has an ATM/CDM for withdrawals and cash or cheque deposits. The strongest reviews describe account-opening help that was clearly explained and individual cases that were actively followed through.
The experience is uneven, however. Some visitors praise patient, professional assistance, while others describe being redirected between the branch, call centre and email. A balance confirmation letter reportedly took more than two hours, and one credit-card cancellation remained unresolved despite repeated contacts and complaint references.
Come prepared for anything involving account closure, card fees, KYC or loan settlement. Ask exactly which channel should receive your documents, and keep written records of reference numbers, fees and promised follow-ups. One customer was told to pay an old loan closing fee of AED 1,890, then later found the credit-bureau block had not been updated.
Another reported the banking system showing only about 20% of the balance during an outage, although SMS records helped support the correct figure. In short, the branch may work well when you reach a helpful employee, but complex or time-sensitive requests call for patience, documentation and careful checking.