Cake portions
A 12-person birthday cake was described as tasty, well-presented and generous enough to leave half over for 10 guests.
FNP.AE - Dubai
Al Quoz
FNP.AE is an online florist and gifting service serving Dubai, with flowers, cakes and personalised gift arrangements for birthdays, anniversaries and surprises. Customer reviews highlight generous celebration cakes and occasional thoughtful handling of custom orders, though delivery reliability can vary.
Reputation Score
3.9
★★★★☆
6,128 ratings
Source: Google Maps
The Good Stuff
Order support
The service team has helped customers correct delivery details close to dispatch, including last-minute changes to addresses.
Status updates
One long-term customer appreciated order-status updates and photos of the items being delivered.
Custom gifts
A personalised acrylic photo frame was reported to be well made, carefully packaged and suitable for gifting.
Issue resolution
When a flower box arrived with the wrong topper, FNP arranged delivery of the correct one promptly.
On-time cake
A birthday setup arrived within its selected morning slot, with the customer describing the setup as quick and professional.
Tips for a Better Visit
Avoid urgency. For time-sensitive celebrations, build in substantial contingency time; reviews include missed slots and a graduation delivery arriving 5.5 hours late.
Check details. Reconfirm the topper, note, address and delivery slot directly before dispatch, since reviews report wrong toppers, missed notes and address confusion.
Inspect flowers. If freshness matters, inspect the bouquet on arrival and photograph problems promptly; several customers reported brown, wilted or dropping flowers.
Read custom terms. Check the exact wording of personalised items before ordering: one LED frame arrived with fixed default text that could not be replaced.
Track payment. Keep payment confirmations and follow up quickly if an order is cancelled or missing, as one customer reported waiting four months for a refund.
Allow surplus. For cakes, check the stated serving size rather than ordering narrowly; a 12-person cake left half over for a gathering of 10.
Plan the visit
Practical details
Al Asayel street Road no 318
Al Qouz Ind.fourth - Al Quoz, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Customised balloons
Customised balloons are available for surprise setups, but one review reported deflation and misspelled names.
Gift hampers
Gift hampers are mentioned for larger orders, although a 10-piece order reportedly arrived with most items incorrect.
Common Concerns
Late delivery
Several customers reported missed or heavily delayed slots, including a graduation order that arrived about 5.5 hours late.
Weak communication
Reviews describe unanswered WhatsApp messages, repeated explanations from different agents and difficulty tracking an order after purchase.
Quality mismatch
Some delivered flowers, cakes and gift items reportedly looked unlike their website images or arrived damaged.
Freshness issues
Multiple flower reviews mention wilted, brown or dropping petals, including flowers that deteriorated within a day.
Refund delays
Customers reported unresolved refunds after cancelled, missing or rejected deliveries, sometimes despite repeated follow-ups.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 50
express delivery
“I placed an order with express delivery scheduled between 5pm–7pm and paid an additional AED 50 for this service”Google review · April 2026
AED 250
cake and flowers through Talabat
“On 20 January 2026, I placed an order for a cake and flowers through Talabat from Ferns N Petals and paid AED 250”Google review · April 2026
~6300AED
anniversary gift
“I ordered an anniversary gift through FNP worth ~6300AED, something that was meant to create a special moment for my wife”Google review · July 2026
DXB
LOCAL
LOCAL
The Bottom Line
AE is a Dubai florist and gifting service where you can order bouquets, birthday cakes, personalised frames and celebration bundles online. It is worth considering when you want several gift elements arranged together: one reviewer received a well-made acrylic photo frame, while another said a 12-person birthday cake tasted good, looked good and left generous leftovers for 10 guests. The experience is uneven.
Some customers praise careful delivery, status updates and staff who help with late address changes or correct a wrong topper. A long-term customer also reported flowers arriving on time and beautifully arranged. Those positives sit alongside repeated complaints about missed delivery windows, including Father's Day, anniversaries, graduations and a corporate cake order in DIFC.
Quality needs checking too. Reviews describe bouquets arriving wilted, brown or unlike the website image; other complaints mention damaged cakes, incorrect gift contents and a personalised LED frame carrying fixed default wording. Customer support can be responsive in individual cases, but several reviewers struggled with WhatsApp replies, tracking, refunds or consistent explanations.
For an important surprise, confirm every note, topper, address and time slot, then leave a large buffer rather than relying on the advertised window. Photograph any problem immediately and keep payment records, especially if a replacement or refund may be needed.