Helpful fitting
Several shoppers found the team patient and knowledgeable when comparing sizes, styles and available products.
Foot Locker
Downtown Dubai
Foot Locker is a sportswear store in Downtown Dubai selling brand-name athletic shoes, clothing and accessories for men, women and kids. Reviews point to Dubai Mall as a place to browse Jordan releases, find discounted trainers and get help with sizing or exchanges.
Reputation Score
3.9
★★★★☆
151 ratings
Source: Google Maps
The Good Stuff
Dubai Mall choice
The Dubai Mall branch is praised for its new collections, including Jordan shoes and related items.
Discounts
Reviews mention sales, Aura promotions and prices that could beat online offers on selected shoes.
Easy exchanges
One shopper said staff made a return and exchange easy after a problem with shoes bought the previous weekend.
Branch transfers
When a size was unavailable, one review describes staff contacting another Foot Locker shop in the mall to locate it.
Family help
A review specifically notes patient, respectful assistance while shopping with the reviewer’s mother.
Product variety
The Powerdoor Dubai Mall location was noted for having more models and brands.
Quality packaging
One customer reported buying Adidas Ozmillen shoes with very good packaging and an undamaged box.
Tips for a Better Visit
Confirm discounts. Before handing over your phone or membership details, confirm which promotion will be applied; one shopper expected an Aura discount but received 25%.
Check stock. Ask staff to physically confirm your size and agree how you’ll be contacted before waiting or leaving the mall.
Inspect boxes. Before leaving, check both shoes, laces and the box contents; one customer found a pair with only one shoe laced.
Ask permission. If staff suggest a shoe-protection spray, ask what it is and make sure it is not applied without your approval.
Clarify refunds. Ask about the refund method and any bag deduction before paying, since reviews describe conflicting refund information and a 10-dhirham charge.
Check promotions. If you are browsing, ask whether Aura promotions apply: one shopper used the Aura MENA app to receive 25% off an Air Max 90.
Plan the visit
Practical details
Dubai Mall - 2nd Floor - Financial Ctr St - near Dubai Aquarium
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Puma Brown/White cow tennis shoe
One shopper bought this Puma tennis shoe after receiving help finding the right fit.
Air Max 90
A shopper bought an Air Max 90 after using an Aura promotion that brought the price below an online offer.
Nike Air Jordan 1 Low Bred Toe
This specific red Nike Jordan model was purchased in one review, which also highlighted the need to check the box contents.
New Balance 9060
One review records a purchase of this New Balance model for 819 AED.
Aura MENA app
The Aura MENA app was mentioned as a way to apply a 25% promotion across Alshaya brands.
Common Concerns
Pushy service
One detailed review describes employees repeatedly following the shopper and pressuring them toward expensive shoes despite clear objections.
Stock delays
A Dubai Mall shopper waited 15 minutes, returned after an hour and still received no update on a New Balance size.
Refund disputes
Reviews report confusion over cash refunds and a 10-dirham bag charge deducted from an expected refund.
Limited sizing
Some reviews say larger sizes are unavailable, while another found only a wide version for a child’s shoe request.
Product checks
A customer opened a Nike box to find one shoe without laces, while another reported a defect after three wears.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
819 AED
New Balance 9060
“I spent 819 AED on New Balance 9060 on the 14”Google review · February 2024
10dhs
bag
“They charged 10dhs for the bag and didn't tell me”Google review · July 2025
DXB
LOCAL
LOCAL
The Bottom Line
Foot Locker is a sportswear store in Downtown Dubai where you can browse branded trainers, clothing and accessories, with Dubai Mall reviews especially mentioning Jordan releases and new collections. Shoppers have also bought the Puma Brown/White cow tennis shoe, Nike Air Max 90 and New Balance 9060, so it is useful for comparing popular sneaker lines in person and checking sizes. The strongest experiences come when staff take time with fitting and stock searches.
Reviews describe patient help with sizing, easy returns and exchanges, and even a same-mall transfer when a requested size was unavailable. Sales are worth checking: customers mention regular offers, Aura discounts and occasional prices below online listings. The selection is not consistent, though; some shoppers found limited larger sizes or an average range.
Service can vary sharply between visits. One detailed complaint describes repeated pressure to buy expensive, leather shoes after the shopper said no, while another reports a long wait for New Balance stock followed by no callback. Confirm promotions and refund terms before paying, check the contents of both shoe boxes, and ask before any protection spray is applied.
Reviews also mention confusion over a cash refund and an undisclosed 10-dirham bag charge, so keep your receipt and clarify the process at the counter.