Foot analysis
FootBalance scanning helps guide shoe and insole choices, giving the fitting process more detail than a standard try-on.
Runner's - Dubai Mall
Downtown Dubai
Runner’s in Downtown Dubai is a running-shoe specialist where you can compare models from brands such as ASICS, On, Hoka and Altra. Reviews highlight foot scanning, FootBalance analysis and custom insoles for shoppers who need more tailored comfort or support.
Reputation Score
4.2
★★★★☆
185 ratings
Source: Google Maps
The Good Stuff
Custom support
Custom insoles can be made for specific needs; one reviewer said theirs helped with pronation, flat feet and lower-back discomfort.
Patient fitting
Several reviews describe staff taking time to understand comfort, support, wide-fit and injury-related requirements before suggesting shoes.
Running range
The shop carries modern running models and a strong selection, including On, Hoka, ASICS and other specialist options.
After-sales help
A quality issue with an ASICS pair was pursued with the company until a replacement was obtained.
Tips for a Better Visit
Request scanning. Ask for the foot scan or FootBalance analysis if you need support guidance; reviews say it helped shape shoe and insole recommendations.
Explain needs. Tell the fitter about pain, injuries, pronation, flat feet or a wide fit so the recommendations address your actual use.
Try insoles. If custom insoles are suggested, ask to try them first; one shopper felt comfortable only after the shaped insoles were added.
Check returns. Before paying, confirm the current return rules and how they apply to purchases made around a policy change.
State your purpose. Say whether you need shoes for running, walking, an injury or everyday style, since the fitting process may lead to different advice.
Plan the visit
Practical details
dubai mall second floor
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Popular Mentions
FootBalance machine
The store’s FootBalance machine is used to assess foot balance and inform fitting advice.
Hoka Clifton 10
Hoka Clifton 10 was selected by one shopper seeking support for an Achilles injury.
On Cloud shoes
On Cloud shoes are mentioned as part of the store’s collection, including by shoppers buying for everyday comfort and style.
stability shoes
The fitting process helped one shopper choose stability shoes after a foot analysis.
Common Concerns
Limited brands
One review says the brand selection is limited because the store focuses mainly on running shoes.
Footbed pressure
A shopper said they were refused the shoes unless they also bought special footbeds after a gait assessment.
Return dispute
One customer reported a stressful disagreement over whether a purchase made before a policy change qualified for return.
Uneven help
One shopper felt repeatedly redirected by female staff before another team member eventually helped choose the product.
DXB
LOCAL
LOCAL
The Bottom Line
Runner’s Dubai Mall is geared towards people who want more than a quick size check. You can compare specialist running shoes, have your feet assessed with a FootBalance machine, and discuss custom or shaped insoles. Reviews mention On Cloud shoes, ASICS and Hoka Clifton 10, with advice often tailored to comfort, stability, wide fits or specific conditions such as plantar fasciitis and Achilles problems.
The strongest pattern is patient consultation. Several shoppers said the team explained differences between models, asked about their needs and helped them find a comfortable fit rather than rushing the sale. Custom insoles were a particular draw: one reviewer with pronated, flat feet said they eased lower-back discomfort, while another found shaped insoles made the shoes much more comfortable.
There are a couple of cautions. The selection is focused on running footwear, so the brand range may feel limited if you want general trainers. One customer also reported being pressured to buy footbeds and refused the shoes without them, while another described a difficult return-policy dispute.
If you are shopping casually, make your purpose clear and confirm the return terms before paying. For injury or support concerns, bring those details to the fitting conversation.