Commercial service
Several customers describe the centre as good or excellent for commercial-vehicle servicing.
Gargash Mercedes-Benz - Commercial Vehicles, Al Quoz
Al Quoz
Gargash Mercedes-Benz - Commercial Vehicles in Al Quoz handles commercial-vehicle servicing, spare parts and vehicle sales through its showroom. Reviews point to knowledgeable staff and some strong service experiences, but also warn that bookings, phone support and workshop turnaround can be inconsistent.
Reputation Score
3.9
★★★★☆
156 ratings
Source: Google Maps
The Good Stuff
Helpful staff
Some visitors received attentive guidance and problem-solving help from the service team.
Strong workmanship
One customer said the work was done well, despite the lengthy completion time.
Accessible showroom
A visitor found the showroom accommodating and noted access to the road and metro station.
Parts availability
Some reviews report a good parts experience, including one customer who rated both service and parts positively.
Tips for a Better Visit
Book early. Allow plenty of lead time: one review says an appointment took more than two weeks to secure.
Confirm updates. Do not rely only on callbacks; confirm who will update you and when, since missed follow-ups are a recurring complaint.
Check paperwork. If buying parts, confirm the invoice before leaving; a printer failure reportedly delayed the paperwork.
Clarify timing. Before handing over the vehicle, ask for a written completion timeframe and status contact, especially for routine work.
Plan the visit
Practical details
Al Marabea' St
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 8:00 AM – 5:30 PM |
| Tue | 8:00 AM – 5:30 PM |
| Wed | 8:00 AM – 5:30 PM |
| Thu | 8:00 AM – 5:30 PM |
| Fri | 8:00 AM – 5:30 PM |
| Sat | 8:00 AM – 5:30 PM |
| Sun | Closed |
Popular Mentions
Oil change
Oil changes are mentioned as a routine service, though one customer reported a three-day wait.
Full car service
A customer reported paying for a full car service and receiving the vehicle after five days.
Speed limit certificate
The centre also handles speed limit certificate requests, with one visitor reporting a longer wait than before.
Commercial Vehicle Spare parts Division
The commercial-vehicle spare-parts division is mentioned in connection with counter service and invoice delays.
Common Concerns
Poor communication
Repeated reviews describe unanswered calls, missed callbacks and little information about vehicle status.
Long turnaround
Routine work has reportedly taken three days, five days or even longer than a week.
Reception delays
Customers have reported waiting over an hour just to hand over a vehicle or complete a simple transaction.
Parts delays
The parts section has been criticised for taking too long to release items and complete invoices.
Vehicle handover
One customer said a fully serviced car was returned dirty and had to be located among trucks and buses.
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The Bottom Line
Gargash Mercedes-Benz - Commercial Vehicles in Al Quoz is a dealership and after-sales centre where you can arrange commercial-vehicle servicing, buy spare parts, book a car service or visit the showroom. Some customers call the commercial-vehicle service good or excellent, and one visitor found the showroom accommodating and accessible to the road and metro station. The main reason to plan carefully is time.
Reviews mention an oil change taking three days, an annual service stretching to a week, and one vehicle remaining at the workshop for two weeks. Reception queues can also be substantial: one customer waited more than an hour to hand over a car, while another waited over an hour for a parts transaction because the printer was not working. Communication is the biggest variable.
Customers repeatedly report unanswered calls, missed callbacks and no clear status updates. One review says a brand-new car was booked in for dashboard errors but no advisor called as promised. Ask for a named contact, a firm completion estimate and written details before leaving the vehicle.
There are brighter examples: customers have praised the workmanship, parts service and individual staff support, and one reviewer described the service as quick and not expensive. Still, confirm the invoice and inspect the vehicle at collection; one customer reported receiving a dirty car and having to find it among trucks and buses.