Smooth buying
Several buyers describe the purchase, finance, insurance and registration process as quick and well organised.
Gargash - Mercedes-Benz Showroom, SZR
Al Quoz
Gargash’s Mercedes-Benz showroom in Al Quoz is a place to compare new and pre-owned models, arrange test drives and complete a purchase with finance, registration and a detailed handover. Reviews especially highlight smooth buying journeys for cars such as the GLC, G-Class and CLA 200.
Reputation Score
4.0
★★★★☆
1,295 ratings
Source: Google Maps
The Good Stuff
Patient guidance
Some sales interactions include multiple test drives, detailed answers and no pressure to decide quickly.
Fast delivery
One buyer had the exact requested car secured, paperwork completed and the purchase finished in less than 72 hours.
Detailed handover
Delivery staff are praised for explaining vehicle options and features clearly before handing over the keys.
Model choice
Reviews mention new and pre-owned cars, including the GLC, GLE 450 Coupe, G-Class, G63 and CLA 200.
Pre-owned support
A pre-owned CLA purchase was described as supportive from start to finish, with an especially well-received delivery.
Tips for a Better Visit
Confirm availability. Before visiting for a test drive, confirm that the exact car is available and that a suitable specialist can attend.
Get estimates. For servicing, request a written cost estimate and approval step before authorising any work.
Clarify deposits. If reserving a car, confirm in writing whether the deposit is refundable and under which reservation conditions.
Allow time. Build extra time into service plans: one reviewer was told a relatively minor first service would take four days.
Check accessories. For accessories, ask for an invoice and confirm the item fits your exact model before paying.
Plan childcare. Families should know that one reviewer found no children’s play area while parents looked at cars.
Plan the visit
Practical details
Next to - Sheikh Zayed Road - Al Marabea' St
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 9:00 PM |
| Tue | 8:00 AM – 9:00 PM |
| Wed | 8:00 AM – 9:00 PM |
| Thu | 8:00 AM – 9:00 PM |
| Fri | 8:00 AM – 9:00 PM |
| Sat | 8:00 AM – 9:00 PM |
| Sun | 8:00 AM – 9:00 PM |
Common Concerns
Poor follow-up
Some visitors report unanswered calls, WhatsApp messages and promised callbacks, including a warranty renewal left unresolved since September.
Slow service
A first service for a G63 was quoted at four days, which one customer considered unusually slow.
Cost disputes
One service customer says charges were added without an estimate or approval before work began.
Uneven welcome
Several reviews describe staff who did not greet visitors, unlock cars or engage promptly on arrival.
Test-drive delays
A visitor who requested a Russian-speaking specialist was promised a callback but never received one, while the requested car was unavailable.
DXB
LOCAL
LOCAL
The Bottom Line
Gargash’s Mercedes-Benz Showroom on SZR, in Al Quoz, is geared towards people comparing and buying Mercedes cars, arranging test drives, and completing the paperwork, finance, insurance and registration in one process. Reviews cover new models including the GLC, GLE 450 Coupe, G-Class and G63, as well as pre-owned cars such as a CLA. Delivery handovers are often a strong point: customers describe detailed explanations of vehicle features before receiving the keys.
The buying experience is not consistent. Many recent buyers describe responsive guidance, patient test drives and deliveries completed within a week; one purchase was reportedly turned around in less than 72 hours. Other visitors say they were not greeted, could not get a requested callback, or had to chase basic updates.
That contrast makes it worth confirming your contact person and expected timeline before committing. Take extra care with the service side. Reviews mention a four-day first service, unanswered WhatsApp and phone messages, and charges allegedly added without a prior estimate.
Ask for written costs and approval before work starts. If reserving a car, clarify deposit-refund terms in writing, as one customer reported a dispute over a 200K-dirham deposit. Families should also note there is no children’s play area mentioned in the reviews.