Fast repairs
Some repairs are completed ahead of schedule, including a bodyshop job returned before the promised deadline.
Gargash - Mercedes-Benz Passenger Cars Service Centre & Body shop, Al Quoz
Al Quoz
Gargash is a Mercedes-Benz service centre and body shop in Al Quoz, handling routine servicing, recalls, warranty work and accident repairs. Reviews describe some impressively quick turnarounds and detailed progress updates, although other customers report long delays and difficult follow-up.
Reputation Score
3.8
★★★★☆
1,500 ratings
Source: Google Maps
The Good Stuff
Repair updates
One customer received photos and videos at every repair stage, making it easier to track the work remotely.
Bodyshop finish
A bodyshop customer reported excellent paintwork and a car that looked brand new after repair.
Recall guidance
A recall visit included an explanation of what the recall involved and regular updates while the car was in service.
Quick fixes
At least one small issue was resolved in 15 minutes, with the car ready before the customer finished coffee.
App support
The team resolved a Mercedes Me app connection problem and answered the customer’s questions.
Parts handling
One repair visit included insurance approval and spare-parts procurement handled as part of the process.
Tips for a Better Visit
Confirm timelines. Get the completion date in writing and agree how updates will be sent; several customers say callbacks did not happen.
Ask about loaners. Ask about a courtesy or replacement car before handing over the vehicle, especially for multi-day warranty work.
Check charges. Confirm whether an inspection amount is a final fee or an advance, and compare it with the written estimate before paying.
Inspect pickup. Check the exterior and interior at collection and raise any scratches, stains, dents or unfinished work before leaving.
Verify parts. For parts purchases, confirm availability and any sales restrictions directly with the parts department before travelling.
Allow buffer. For collection appointments, leave extra time: one customer waited an additional hour after being told the car was nearly ready.
Plan the visit
Practical details
14 19th St
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | 8:00 AM – 6:00 PM |
| Sun | 8:00 AM – 6:00 PM |
Common Concerns
Poor follow-up
Several customers say promised callbacks never arrived, leaving them without updates on cars held for days.
Long delays
Repair timelines can stretch well beyond estimates; one thermostat replacement took nearly two weeks.
No loaners
Customers report being left without a courtesy or replacement car while vehicles remain in service.
Vehicle damage
Some reviews describe scratches, swirl marks, interior damage or a dent appearing after service.
Fee confusion
One inspection quoted at AED 750 was presented at collection as an AED 1,500 charge.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 750
coolant leak inspection
“I took my car in for a coolant leak inspection and was clearly quoted AED 750 for the inspection”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
Gargash’s Mercedes-Benz service centre and body shop in Al Quoz covers routine and guarantee servicing, recalls, warranty repairs and accident-related bodywork. The better reviews describe cars returned early, clear progress updates, and capable handling of insurance approval and spare-parts procurement. A separate review praised the paint finish after a bodyshop repair, while another small issue was fixed in 15 minutes.
The experience appears highly dependent on the job and the communication around it. Some customers received photos and videos throughout repairs or regular recall updates. Others waited days or weeks without a callback, including one thermostat replacement delayed by a wrongly ordered part.
Call-centre responsiveness is also a recurring concern, with one customer reporting ten days of unsuccessful attempts to reach the team. There are practical cautions before handing over the car. Ask for a written completion date, confirm whether a courtesy or replacement vehicle is available, and check inspection charges carefully.
One customer says an AED 750 inspection became AED 1,500 at collection. Inspect the interior and exterior at pickup too: reviews mention scratches, swirl marks, stains and a dent after service. For parts, verify stock and any purchase restrictions before travelling.