Flavour choice
Reviews mention a wide range of flavours, including Lemon Sorbet and unusual options such as unicorn.
Gelato Divino
Dubai Festival City
Gelato Divino is an ice cream shop in Dubai Festival City where reviews point to a broad flavour choice, coffee and a place to sit. Standout mentions include Lemon Sorbet and the viral Dubai kunafa ice cream, while waffles and crepes give groups something more substantial to share.
Reputation Score
3.3
★★★☆☆
175 ratings
Source: Google Maps
The Good Stuff
Named flavours
Dark chocolate and the viral Dubai kunafa ice cream were both described as delicious and rich in flavour.
Comfortable seating
The seating area is described as comfortable, giving you somewhere to pause with your dessert.
Dessert options
Crepes were called delicious and waffles good, making the shop workable for sharing beyond scoops.
Coffee stop
One review specifically praised the coffee alongside the gelato.
Tips for a Better Visit
Confirm price. Ask for the price, size and scoop count before ordering; several customers only learned the cost after payment or serving.
Check receipt. Review the receipt before leaving, especially when paying by card, because one customer found an extra AED 15 charge.
Confirm portions. State the exact number of scoops and whether you want a cup or cone, as customers reported being served larger portions than requested.
Use parking. If you are visiting the mall branch, one review says parking is convenient and available in Festival City.
Expect tight seating. There is seating, but the space may feel cramped and is described as better suited to a shorter stop.
Plan the visit
Practical details
Crescent Dr
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
High prices
Several customers found the pricing excessive, including reports of AED 40 for one scoop and AED 50 for two tiny scoops.
Unclear pricing
Customers repeatedly said prices were not displayed or explained before ordering, creating unpleasant surprises at payment.
Portion errors
Multiple reviews describe receiving more scoops or a larger portion than requested and being charged for it.
Service inconsistency
Alongside warm service reports, other customers describe staff as rude, dismissive or unwelcoming.
Mixed quality
Taste feedback ranges from delicious and excellent to dry, icy or below basic, so quality appears inconsistent.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
40aed
one scoop
“40aed for one scoop”Google review · July 2026
40 aed
kids cup
“They charged me 40 aed for a kids cup”Google review · March 2026
50 AED
2 tiny scoops
“For 2 tiny scoops you pay 50 AED”Google review · March 2025
90AED
2 scoops in 2 waffle cones
“90AED for 2 scoops in 2 waffle cones”Google review · March 2024
80 AED
3 scoops of ice cream
“Very rude customer service: They charged us 80 AED for 3 scoops of ice cream”Google review · October 2022
DXB
LOCAL
LOCAL
The Bottom Line
Gelato Divino is a dessert stop in Dubai Festival City centred on gelato, with coffee, crepes and waffles also mentioned in customer reviews. The flavour range is a draw: customers have called out Lemon Sorbet, dark chocolate and the viral Dubai kunafa ice cream. There is seating if you want to eat in rather than carry your dessert around the mall.
The experience is uneven. Some visitors describe excellent gelato, a clean and inviting shop, comfortable seating and friendly, attentive service. Others report dry or icy ice cream, average taste and staff who felt dismissive or unwelcoming.
The contrast matters if you are choosing it specifically for a premium dessert rather than simply needing a quick sweet stop. Pricing and ordering deserve particular care. Reviews repeatedly mention prices not being displayed or explained clearly, with customers receiving larger portions or extra scoops than requested.
Ask for the exact size, scoop count and total before paying, then check the receipt; one customer found an extra AED 15 charge that was later acknowledged and refunded. Parking at the Festival City branch has been described as convenient, although the seating area can be tight.