Smooth Texture
Several customers describe the gelato as smooth, creamy and dense without feeling heavy.
Gelato Divino - The Dubai Mall
Downtown Dubai
Gelato Divino is an ice cream shop in Downtown Dubai, located in The Dubai Mall food court. Customers come for a broad choice of gelato flavours, with pistachio, lotus biscoff, mango and berry yoghurt among the named favourites, though ordering and pricing deserve close attention.
Reputation Score
3.7
★★★★☆
906 ratings
Source: Google Maps
The Good Stuff
Flavour Choice
The wide selection makes it easy to try contrasting flavours, including pistachio with salted caramel.
Free Sampling
Customers report being allowed to sample flavours before deciding what to buy.
Food Court Seating
The Dubai Mall branch has tables where customers can sit and eat their gelato.
Tips for a Better Visit
Confirm Price. Ask staff to confirm the exact size and price before the gelato is served or prepared.
Check Bill. Compare the bill with the menu immediately; one customer says a classic priced at 20 became 40.
Sample First. Use the tasting option to check flavours before committing, especially given the mixed taste reviews.
Declare Voucher. If using an Entertainer voucher, mention it before placing the order rather than at payment.
Clarify Availability. If ordering a kids or small serving, confirm that it is actually available before accepting another size.
Plan the visit
Practical details
The Dubain Mall Metro Link Entrance, Level 2 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 9:00 AM – 1:00 AM |
| Tue | 9:00 AM – 1:00 AM |
| Wed | 9:00 AM – 1:00 AM |
| Thu | 9:00 AM – 1:00 AM |
| Fri | 9:00 AM – 1:00 AM |
| Sat | 9:00 AM – 1:00 AM |
| Sun | 9:00 AM – 1:00 AM |
Popular Mentions
Lotus biscoff flavor
Lotus Biscoff is a recurring choice, including as a mix with pistachio.
Mango ice cream
Mango ice cream was singled out as unusually fragrant and tasty in one review.
BERRY ice-cream
Berry ice cream and strawberry cake ice cream were both praised by a customer.
Dubai Viral chocolate
A customer who returns to the Dubai Mall branch especially enjoys this chocolate flavour.
Common Concerns
Unclear Sizing
Multiple customers say they requested small portions but received larger cups or premium servings without clear confirmation.
Hidden Prices
Several reviews say the final price was not made clear until payment, with reported charges reaching 40 or 50 AED.
Mixed Quality
Taste feedback ranges from creamy and authentic to watery, artificial-tasting or merely average.
Rude Encounters
Some customers report abrupt or disrespectful treatment from customer service staff.
Voucher Friction
An Entertainer voucher was refused when the customer had not disclosed it before ordering.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
20 AED
small cup
“I ordered a small cup priced at 20 AED, but the staff conveniently handed us large cup and then charged us 50 AED at checkout”Google review · June 2026
30 AED
small cup
“We ordered a small cup for 30 AED, but they conveniently handed us large ones & charged us 50 instead”Google review · April 2026
50 AED
one cone
“50 AED for one cone of watery ice cream is ridiculous”Google review · May 2026
AED50
2 scoops
“AED50 for 2 scoops is exorbitantly expensive”Google review · September 2024
140 AED
3x2 scoops of ice cream in a paper cup
“The price for 3x2 scoops of ice cream in a paper cup was 140 AED (35€)”Google review · April 2022
DXB
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The Bottom Line
Gelato Divino is a Dubai Mall food-court stop for gelato and ice cream, with a wide range of flavours and a few standout mentions. Customers have praised pistachio, salted caramel, lotus biscoff, mango and berry yoghurt; some also like mixing flavours, such as strawberry with Belgian biscuits. The more positive reviews describe a smooth, creamy texture and a chance to sample before choosing.
The experience is notably inconsistent. Some visitors call the gelato rich, authentic and well balanced, while others describe it as watery, artificial-tasting or average for the price. Staff service also varies: several customers received friendly flavour guidance, but others report rude interactions.
The biggest concern is ordering transparency. Multiple recent reviews say customers asked for a small or kids portion, were handed a larger or premium serving, and only discovered the higher charge at checkout. Reported examples include 40 AED and 50 AED, so this is not a place to order casually without confirming the size and total first.
Ask to taste flavours, state your preferred portion clearly, and check the bill against the menu. If you plan to use an Entertainer voucher, disclose it before ordering. Tables are available for eating in the food court.