Wide choice
Reviews mention a broad range of gelato, sorbet and seasonal flavours, with samples available when you cannot decide.
Morelli’s Gelato - Dubai Mall
Downtown Dubai
Morelli’s Gelato sits in Dubai Mall in Downtown Dubai, serving creamy gelato, sorbet and desserts in a comfortable seating area. The pistachio flavours, raspberry sorbet and coffee drinks are among the most useful picks mentioned by customers.
Reputation Score
4.7
★★★★★
540 ratings
Source: Google Maps
The Good Stuff
Pistachio favourite
The pistachio is repeatedly praised for its smooth texture and semi-salted, not-too-sweet flavour.
Comfortable seating
The seating area gives shoppers somewhere to pause, although the open mall setting can still be lively and loud.
Helpful service
Several reviews describe staff as welcoming and attentive, including patient help with children and mixed gelato orders.
Coffee break
Customers also mention good coffee, including iced latte, Americano, cappuccino and karak chai.
Large portions
One reviewer found a single ice cream large enough for two people, so portions may be more generous than expected.
Fresh flavours
Customers describe the gelato as creamy, rich and not overly sweet, with fresh daily production mentioned in one review.
Tips for a Better Visit
Sample first. Ask to sample flavours before choosing; customers say staff allowed two samples when they were undecided.
Check counters. If you want the fullest flavour selection, check both counters because one reportedly has more flavours than the other.
Expect queues. Allow extra time during busy periods: one customer specifically warned that the shop can get busy and develop a line.
Confirm vouchers. Before ordering a sundae, confirm which voucher applies and whether a service charge will be added to the bill.
Check portions. A single ice cream may be enough for two people, so ask about portion size before ordering more than one.
Choose carefully. Sample or ask about premium flavours first, since reviews disagree sharply on dulce de leche and premium pistachio.
Plan the visit
Practical details
Lower Ground Floor Dubai Mall
Burj Khalifa - Downtown Dubai, Dubai
Popular Mentions
Raspberry sorbet
The raspberry sorbet is described as especially refreshing and memorable.
Dulce de Leche
Dulce de Leche has fans who enjoy its deep caramel flavour, though another reviewer strongly disliked it.
Signature Cappuccino
The Signature Cappuccino is mentioned alongside the pistachio gelato as a favourite order.
Sri Lankan Gelato
This unusual flavour received praise for its pronounced coconut taste.
Common Concerns
High prices
Pricing is a recurring concern: one review called 44 AED mediocre, while another reported about $11 for two scoops.
Inconsistent texture
One customer received gelato that had melted before it reached the cup; another found the ice cream watery.
Voucher confusion
A customer reported a voucher not being accepted as expected and an additional 7 AED service charge appearing on the bill.
Late-service pressure
One family was urged to choose quickly at 12:20 am even though the store stayed open for another 20 minutes.
Quality complaint
One reviewer reported seeing an insect in the croissant box and felt the response was dismissive.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
around $11
2 scoops
“The taste was ok and 2 scoops cost around $11”Google review · July 2026
10 AED
bottle of water
“Was charged 10 AED for a bottle of water”Google review · April 2026
5 dirhams more
premium flavors
“Unfortunately, their prices are on the higher side starting from 24 for single scoop, with premium flavors costing 5 dirhams more”Google review · December 2023
DXB
LOCAL
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The Bottom Line
Morelli’s Gelato is a Dubai Mall stop for gelato, sorbet, sundaes and coffee, with seating for a break from shopping. Customers particularly mention the pistachio, raspberry sorbet, Dulce de Leche and drinks such as iced latte, Americano and Signature Cappuccino. The range includes unusual options too, including Sri Lankan coconut gelato and vegan chocolate.
The strongest pattern is variety: reviewers describe creamy, rich gelato that is often not too sweet, and some were allowed samples before deciding. Pistachio gets especially specific praise for its smooth, semi-salted taste. Portions can be generous; one customer said a single ice cream would easily serve two people.
The seating is comfortable, though the mall setting can become noisy. There are worthwhile cautions. Pricing is described as high, with one report of about $11 for two scoops and another of 44 AED for an underwhelming serving.
Quality and service are not perfectly consistent: a few customers reported melted or watery gelato, voucher confusion, an unexpected 7 AED service charge, and pressure to order quickly near closing. Check both counters, allow time for a queue, sample unfamiliar flavours and confirm voucher terms before ordering.