Turkish coffee
One reviewer called the Turkish coffee “just perfect”, making it a useful alternative to the standard espresso drinks.
Gloria Jean's Coffees Dubai Mall
Downtown Dubai
Gloria Jean's Coffees is a coffeehouse in Downtown Dubai, serving flavoured coffee, tea, pastries and café snacks. Reviews point to Turkish coffee, smoothies and a late-night seating spot as reasons to consider stopping by, though drink and dessert consistency can vary.
Reputation Score
3.8
★★★★☆
289 ratings
Source: Google Maps
The Good Stuff
Late opening
A late-night visit found the café open after most mall stores had closed, with prompt service and a broad menu.
Comfortable seating
The seating area was described as clean and comfortable, and another visitor found the café quiet and clean.
Fresh donuts
Sugar-coated donuts were reported as fresh and enjoyable during a late-night visit.
Refreshing smoothies
Several customers specifically praised the smoothies as light, refreshing and outstanding.
Tips for a Better Visit
Choose regular. If you want a stronger coffee taste, consider ordering a regular coffee rather than the small cappuccino or Americano.
Check freshness. Ask when cakes were prepared and inspect the texture before committing; one customer was told a hard cake was its normal texture.
Check temperature. Ask staff to check the temperature of children’s drinks before serving, since one babycino was reported as burning hot.
Confirm size. State the drink size clearly and check the bill before paying; one customer said a small order was entered as large.
Try late. For a quieter mall stop, a late-night visit found the café open, clean and comfortable after most stores had closed.
Plan the visit
Practical details
Unit FF - 290 - 010 Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 7:00 AM – 10:00 PM |
| Tue | 7:00 AM – 10:00 PM |
| Wed | 7:00 AM – 10:00 PM |
| Thu | 7:00 AM – 10:00 PM |
| Fri | 7:00 AM – 10:00 PM |
| Sat | 7:00 AM – 10:00 PM |
| Sun | 7:00 AM – 10:00 PM |
Popular Mentions
Caramel cheesecake
Caramel cheesecake is one of the named desserts a long-time customer said they liked.
Tiramisu cake
Tiramisu cake is mentioned positively alongside caramel cheesecake and coffee.
Molten cake with ice cream
A reviewer recommended the molten cake with ice cream at a Gloria Jean’s branch in Dubai.
Common Concerns
Dessert freshness
Multiple reviews describe cakes as old, hard or dried out, including a Black Forest cake described as rock hard.
Weak coffee
Some customers found cappuccino, Americano and flavoured lattes overly milky, watery or missing their advertised flavour.
Hot drinks
A babycino was served hot enough to nearly burn a child, while another review reports an extremely hot cappuccino.
Order accuracy
One customer says an order was wrong five times across different visits, and a sandwich arrived cold instead of toasted.
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The Bottom Line
Gloria Jean's Coffees Dubai Mall is a coffeehouse in Downtown Dubai where you can order espresso drinks, Turkish coffee, smoothies, cakes, donuts and light café food. The strongest review-backed reasons to stop include Turkish coffee, refreshing smoothies, fresh sugar-coated donuts and seating that can work well for a late mall break. The experience is uneven.
One late-night customer found the beverages well prepared, the donuts fresh and the seating clean and comfortable. Other reviewers describe cappuccino and Americano as milky or watery, a pistachio latte with no pistachio taste, and cakes that were hard, dry or seemed old. If dessert is the main reason for your visit, checking freshness first is sensible.
Service also varies sharply. Some customers praise fast, courteous hospitality, while others report repeated order mistakes, difficulty getting questions answered and rude interactions. Check your drink size before paying, and ask for children’s drinks to be cooled or checked: a babycino was reportedly burning hot.
For stronger coffee, one reviewer recommends ordering a regular coffee rather than the small cappuccino or Americano. A late visit may be quieter, and the café has been found open after many mall stores had closed.