Quick handover
One customer completed the car acceptance checks and was released within 10 minutes.
Hertz - Airport Road
Al Garhoud
Hertz - Airport Road is a car leasing and rental service in Al Garhoud, with options for short- and long-term use. Reviews mention electric-car rentals, vehicle exchanges and a fleet that includes models such as the Toyota RAV4, Fortuner and Camry.
Reputation Score
4.3
★★★★☆
1,145 ratings
Source: Google Maps
The Good Stuff
Vehicle exchanges
Reviews describe organised car swaps and replacement vehicles arranged promptly after issues such as a flat tyre or battery failure.
Clear guidance
Customers mention detailed explanations of rental steps and electric-car driving features before taking the vehicle.
Helpful delivery
Several reviews describe punctual collection or delivery, with staff checking that customers were satisfied before leaving.
Vehicle choice
Customers have reported finding suitable cars for different needs, including comfortable larger vehicles and electric cars.
Tips for a Better Visit
Confirm timing. Get the delivery time confirmed in writing and reconfirm it before the day; one booking was cancelled after an unexpected late-night delivery attempt.
Check documents. Before accepting a delivered car, compare its registration details with the Mulkiya so building or parking access is not blocked.
Get refunds written. If cancelling, ask for written confirmation of the refund or deposit process rather than relying on a verbal promise.
Verify opening hours. Check the branch opening time directly before an early visit; one customer arrived at the online-listed time but waited until 8:30 AM.
Inspect the car. Check cleanliness and suitability at handover, especially if you need the vehicle for long-distance commuting.
Ask about options. If you need a particular model or feature, discuss alternatives clearly before confirming; reviews mention both electric cars and model substitutions.
Plan the visit
Practical details
After Emirates Headquarters - Airport Rd
Umm Ramool, Dubai
| Mon | 7:00 AM – 10:00 PM |
| Tue | 7:00 AM – 10:00 PM |
| Wed | 7:00 AM – 10:00 PM |
| Thu | 7:00 AM – 10:00 PM |
| Fri | 7:00 AM – 10:00 PM |
| Sat | 7:00 AM – 10:00 PM |
| Sun | 7:00 AM – 10:00 PM |
Common Concerns
Weak follow-up
Call-centre and email requests were reported as unanswered or repeatedly passed between teams without a callback.
Booking changes
Some customers were notified shortly before delivery that their booked model was unavailable or received a replacement that did not meet their needs.
Delivery errors
One booking involved an unexpected late-night delivery attempt, a missed agreed time and registration details that did not match the Mulkiya.
Cleanliness issues
A customer received a car with mosquitoes inside, suggesting vehicle checks and cleaning can be inconsistent.
Long waits
One visitor waited 1.5 hours because staff arrived later than the opening time shown online.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 75
pickup
“When I asked for a basic courtesy solution — such as arranging pickup as compensation for the inconvenience — I was told I must pay AED 75 for pickup”Google review · February 2026
DXB
LOCAL
LOCAL
The Bottom Line
Hertz - Airport Road is a car leasing and rental branch in Al Garhoud, serving both short-term and longer arrangements. Customers have rented electric cars, Toyota RAV4s and Fortuners, and some have used the branch for vehicle swaps when a car developed a fault. The fleet and choice of replacement vehicles are useful reasons to consider it, especially when staff are available to explain the options clearly.
The strongest reviews focus on the handover itself. One customer completed all acceptance checks in 10 minutes, while others described smooth collection, delivery and car exchanges. Electric-car renters also appreciated receiving a detailed explanation of the driving features.
There are reports of reliable vehicles and timely maintenance, but the experience is not consistently smooth. Communication is the main caution. Reviews describe unanswered emails, call-centre transfers without callbacks, late notice that a Toyota Camry was unavailable, and a delivery with registration details that did not match the Mulkiya.
Another customer found mosquitoes inside the vehicle. 5-hour wait for one visitor. Before paying or accepting a car, confirm the delivery time, exact model, registration documents, vehicle condition and refund or deposit arrangements in writing.