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Rental Cars UAE
Al Garhoud
Rental Cars UAE is a car rental agency in Al Garhoud, with reviews mentioning airport transfers, SUVs, 4x4s, luxury cars and longer-term rentals. Some customers praise the helpful team, flexible extensions and smooth online booking, but deposit handling, vehicle condition and communication are recurring concerns.
Reputation Score
2.5
★★★☆☆
121 ratings
Source: Google Maps
The Good Stuff
24/7 chat
One customer reported that chat support worked around the clock, including during an airport pickup.
Vehicle switching
A customer switched from a 4×4 to a sedan to save fuel, and said the change was handled smoothly.
Long rentals
A six-month Nissan Patrol rental was described as trouble-free, with help for routine maintenance.
Child seats
One family booking included child seats without a reported complication.
Tips for a Better Visit
Inspect first. Photograph every mark, dashboard light and tyre before driving away; one customer received a dirty, damaged car and later faced problems.
Confirm location. Check the actual handover point and transfer time before booking; one airport listing led to a pickup about 35 minutes away.
Clarify deposit. Ask whether the deposit is held or charged, the promised refund deadline and how deductions will be documented.
Verify model. Have the exact vehicle, model year and replacement terms confirmed in writing, since several reviews mention substitutions.
Test warnings. Do not accept a car with unexplained warning lights or mechanical symptoms; one customer was initially told dashboard warnings were normal.
Plan the visit
Practical details
Dubai International Airport - 35114 شارع - ١٦ - Terminal 3 Al Quds St
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Geely emgrand
The Geely emgrand was used for repeated hire extensions, with the customer describing the pricing and process as transparent.
luxury car
A weekend luxury car hire was delivered to a hotel and described as feeling brand new.
Common Concerns
Deposit delays
Multiple customers reported security-deposit refunds taking weeks, months or even 11 months, often after repeated follow-ups.
Vehicle condition
Reviews describe dirty or damaged cars, warning lights, engine problems, faulty brakes and a slow puncture.
Booking mismatch
Several customers said the delivered vehicle differed from the one booked online, sometimes with no price adjustment.
Pickup delays
Airport and delivery waits ranged from about an hour to several hours, including one five-hour delay.
Hidden charges
Customers reported fees that were not explained at booking, plus disputed traffic charges and unexplained deductions.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
1500 AED
security deposit
“They did not accept credit card so I had to pay refundable 1500 AED for security deposit”Google review · January 2026
2000 AED
security deposit hold
“They charged me upfront and also put a hold of 2000 AED which they have not released yet”Google review · October 2025
DXB
LOCAL
LOCAL
The Bottom Line
Rental Cars UAE in Al Garhoud is used for short trips, airport transfers and longer hires, with reviews mentioning SUVs, 4x4s, luxury cars, a Nissan Patrol and a Geely Emgrand. Positive accounts describe simple online booking, hotel or airport drop-off, flexible extensions and a helpful team. One tourist also appreciated a straightforward explanation of UAE traffic laws, while another used a 4×4 before switching to a sedan to save fuel.
The experience is highly inconsistent. Some customers received clean, well-maintained cars and early or on-time deposit refunds. Others waited one to five hours for delivery, received a different or damaged vehicle, or struggled to get responses when warning lights, engine noise or a flat tyre appeared.
A few reviews describe cars that felt unsafe to drive, so the handover inspection matters. The biggest caution is the security deposit. Reviews mention a stated 21-working-day expectation, but refunds were also reported after 50 days, two months or 11 months, sometimes only after bank disputes or complaints.
Confirm the airport handover location, deposit method, refund process and all fees in writing. Photograph the car and dashboard before leaving, and check that the vehicle matches the booking.