Vehicle swaps
Long-term renters say swapping vehicles was effortless, with the team accommodating schedules and specific needs.
Hertz - Dubai Motor City
Motor City
Hertz Dubai Motor City is a car leasing service for short hires, monthly rentals and longer-term arrangements. Reviews highlight quick handovers, clean vehicles and practical help with extensions, swaps and changing rental needs.
Reputation Score
4.2
★★★★☆
287 ratings
Source: Google Maps
The Good Stuff
Remote extensions
Some extensions can be handled remotely over WhatsApp, with records kept in the conversation and the same car retained.
Clear handover
One long-term renter said minor nicks and dents were documented and pointed out at collection, avoiding return-day disputes.
Vehicle condition
Reviews mention fairly new, fresh, clean and tidy cars, including a new hybrid vehicle.
Home replacement
After a minor accident, one customer said a replacement vehicle was arranged immediately and delivered to their home.
Quick process
Several customers describe collection, returns or problem-solving as quick, smooth and straightforward.
Tips for a Better Visit
Check deposit. Ask for the deposit-refund timeline before booking and compare it with the contract; one customer learned about a possible 45-day wait only at collection.
Inspect handover. Check the car at collection and ensure every nick or dent is recorded, as one renter found this useful at return.
Confirm availability. Before travelling to the branch, reconfirm that the booked vehicle or a comparable replacement is ready.
Allow time. Avoid arriving when the branch is busy if possible; one customer reported waiting 45 minutes without acknowledgement.
Keep records. For extensions or changes, use a written channel such as WhatsApp and retain the messages; one extension was completed remotely with records.
Clarify support. Ask how roadside help works before taking the car, since one tyre incident led to unanswered calls and alternative transport.
Plan the visit
Practical details
Unit R8 4H
Al Hebiah First - Up Town Motor City, Dubai
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 8:00 PM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | 8:00 AM – 8:00 PM |
Popular Mentions
10 days car rental
Reviews mention tailored short rentals, including a 10-day car rental in Dubai.
monthly basis
Monthly rentals are a recurring use case, including a customer who rented for nearly two and a half years.
Common Concerns
Deposit delays
Customers report being told that security-deposit refunds can take up to 45 days, with another alleging a six-week wait.
Booking mismatch
One customer arrived to find no booked car or comparable replacement, then received conflicting cancellation and refund information.
Waiting time
A January visit involved a reported 45-minute wait before anyone addressed the customer.
Breakdown support
A customer reported an unanswered tyre-support request and had to use taxis and colleagues’ rides to get to work.
Communication issue
One review describes an aggressive response when the customer questioned the security-deposit refund timing.
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The Bottom Line
Hertz Dubai Motor City is a car leasing service where customers arrange anything from a 10-day car rental to monthly or longer-term hires. Reviews also describe vehicle swaps, extensions while keeping the same car, and replacement vehicles after an accident. That range makes the branch relevant for both a short Dubai visit and a more settled rental arrangement.
The better experiences centre on efficient handovers, clean or fairly new cars and staff who explain rental costs or find a plan that fits a customer’s budget. One long-term renter appreciated having minor dents documented at collection, while another said an extension was completed remotely over WhatsApp with records kept there. A separate review says a replacement car was delivered to the customer’s home after a minor accident.
There are important checks to make before signing. Customers report learning only at collection that a security-deposit refund could take up to 45 days, and another review alleges a six-week wait. A booking was also unavailable on arrival, followed by conflicting cancellation information.
Allow extra time during busy periods, reconfirm vehicle availability, photograph or document the handover, and get deposit and cancellation terms in writing. Roadside support is another point worth clarifying before you drive away.