Trip Coordination
Several travellers said flights, hotels, tours and transfers were arranged smoothly, reducing the work during the holiday.
Holiday Factory Premium
Business Bay
Holiday Factory Premium is a tour operator in Business Bay arranging packaged international holidays, including guided Armenia and Georgia trips. Reviews highlight coordinated hotels, transfers and cultural experiences such as monastery visits, local food and wine tasting.
Reputation Score
4.3
★★★★☆
186 ratings
Source: Google Maps
The Good Stuff
Cultural Insight
Guided Armenia itineraries include historical explanations, ancient monasteries, local cuisine and wine tasting in a resident’s home.
Comfortable Hotels
Reviews describe comfortable stays in Armenia and premium properties including Stamba in Tbilisi and Rooms Hotel in Kazbegi.
Airport Transfers
Ground support and airport transfers were reported as smooth and well managed on an Armenia package.
Balanced Itineraries
One Georgia review praised the mix of historical and cultural activities with enough free time to explore independently.
Family Options
A family Armenia trip was adjusted to suit the travellers’ needs and ran at a comfortable pace for a parent and adult child.
Tips for a Better Visit
Check Terms. Read cancellation and date-change rules before confirming; one traveller was quoted extra for changing dates and told cancellation was non-refundable.
Confirm Details. Ask for every flight and itinerary detail in writing before departure, since one traveller reported missing information that contributed to a missed flight.
Clarify Inclusions. Confirm included meals and hotel standards before paying; one family said three promised meals became only one lunch.
Verify Transfers. Ask how airport transfers are handled if smooth ground coordination is important; Armenia travellers specifically praised this part of the package.
Allow Time. Check the daily schedule and ask where extra time is possible, as one Armenia traveller found some stops rushed.
Plan the visit
Practical details
One by Omniyat - 2802 Sheikh Zayed Rd
Business Bay, Dubai
Popular Mentions
Garni Temple
Garni Temple was one of the named historical sights included in a four-day Armenia itinerary.
Geghard Monastery
Geghard Monastery was listed alongside Garni Temple and Yerevan City on an Armenia tour.
Ancient Rome Tour
The Milan–Venice–Rome package included an Ancient Rome Tour with skip-the-line tickets.
Lake Como Cruise
The Italian package included a Lake Como Cruise, which the reviewer said their children enjoyed.
Common Concerns
Support Delays
Customers reported unanswered follow-ups, unresolved travel-credit cases and difficulty getting callbacks from customer service.
Cancellations
One family said its Greece/Maldives trip was cancelled twice after work and school plans had been rearranged, followed by refund delays.
Strict Changes
A passport-related date-change request was described as non-refundable and subject to an extra charge.
Office Closure
One customer arrived during stated working hours after confirming with customer service, but found the listed office closed.
Package Substitution
A customer said a Georgia booking was changed to a cheaper Tashkent trip three days before departure without an explanation.
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The Bottom Line
Holiday Factory Premium, based in Business Bay, arranges international package holidays with flights, hotels, guided excursions and ground support. Armenia and Georgia are the strongest themes in these reviews, with travellers describing monastery visits, historical sightseeing, local food and wine experiences, and mountain scenery. Some packages also include more activity-led options, such as hiking, horseback riding and river rafting in Georgia.
The travel arrangements are often the main appeal. Reviews mention comfortable Armenian hotels, smooth airport transfers and well-organised itineraries, while one Georgia package combined Stamba in Tbilisi with Rooms Hotel in Kazbegi. A Turkey review also appreciated having free time alongside cultural and historical touring, rather than being scheduled every minute.
The guide-led experience varies by trip but is commonly praised for patient explanations and local context. One Armenia itinerary included Garni Temple and Geghard Monastery, while another brought travellers to a local home for wine tasting and homemade lunch. Do read the booking terms carefully.
Several customers reported trouble obtaining refunds, travel-credit support or callbacks after cancellations, and one reported a last-minute switch from Georgia to a cheaper Tashkent trip. Confirm inclusions, change fees and cancellation conditions in writing before committing.