Prompt support
Guests describe support being organised immediately, including responses early in the morning and late at night.
HomesGetaway Holiday Homes
Palm Jumeirah
HomesGetaway Holiday Homes is a Dubai vacation-home rental agency handling short-term stays and property management. Reviews point to furnished apartments and villas, with standout experiences including clean, comfortable homes, responsive support and occasional late-checkout flexibility; the business is listed in Palm Jumeirah.
Reputation Score
4.2
★★★★☆
105 ratings
Source: Google Maps
The Good Stuff
Clean units
Several guests found their apartments immaculately clean, comfortable and well maintained.
Late checkout
A delayed flight was handled with a late checkout, reducing pressure for the guest.
Lost-item help
One guest stranded abroad had every item packed, stored and returned to South Africa.
Easy check-in
Some stays included an especially smooth arrival, with early check-in arranged without difficulty.
Dubai access
Reviews mention homes close to shops, malls, activities, delivery services and metro access.
Tips for a Better Visit
Confirm checkout. Get the checkout time and deposit-return process in writing before arrival; one guest says the deadline changed to one hour.
Test the AC. Check the air-conditioning immediately and report problems in writing, as one guest said repeated complaints did not fix it.
Verify equipment. If travelling with a baby, reconfirm every listed item: a Dubai Creek Harbour guest found the dryer, high chair and baby bath absent.
Ask early. Clarify early check-in pricing and luggage storage before booking; one guest was quoted almost a full night and could not leave bags.
Check listing. Confirm the bed count and included items against the booking details before paying, since one guest found the listing inaccurate.
Plan the visit
Practical details
Shoreline 1 & 2 Shoreline 1 & 2
The Palm Jumeirah, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Popular Mentions
Urban Oasis
This named apartment was praised for modern interiors, cleanliness, comfort and a host who communicated clearly throughout a three-night stay.
Liv Marina
A stay at this named development was linked to helpful service and the careful return of a guest's belongings to South Africa.
The Torch
The Torch apartment in Dubai Marina was described as a clean, spacious two-bedroom home with shops and essentials within walking distance.
Dubai Creek Harbour
A terrace view was praised, though the guest said several listed family items were missing.
furnished apartment in Dubai Downtown
A Downtown furnished apartment was praised for its Fountain and Opera views, 24-hour supermarket access and clean bedding.
Common Concerns
AC problems
Two reviews describe faulty air-conditioning, including a villa blowing warm air and an apartment that never cooled properly.
Cleaning issues
A guest reported insects in the bathroom and kitchen, plus a dirty couch and living-room rug.
Deposit disputes
Reviews mention delayed deposit returns, disputed deductions and charges for an additional night.
Listing errors
One booking had incorrect bed information and missing items, followed by a move to another apartment with more missing equipment.
Checkout pressure
A guest says the checkout deadline changed suddenly, leaving only one hour to depart.
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The Bottom Line
HomesGetaway is a vacation-home rental and property-management company serving Dubai, with listings that include furnished apartments and villas. Reviews describe stays at Urban Oasis, Liv Marina, The Torch in Dubai Marina and Dubai Creek Harbour, so the experience depends heavily on the individual unit. The strongest pattern is attentive support when things run smoothly.
Guests mention clean, comfortable apartments, easy check-ins, views, pools and balconies; one guest says delayed-flight hosts arranged a late checkout, while another had belongings packed, stored and returned to South Africa after being unable to get back to Dubai. Prompt replies and clear check-in videos also feature in the better stays. There are important checks to make before booking.
Other guests reported insects, dirty furnishings, faulty air-conditioning, missing listed baby equipment, inaccurate bed counts and difficulty reaching the company. Deposit handling is a recurring concern: reviews mention delayed returns, disputed deductions and an additional-night charge after a long stay. Confirm the checkout time, deposit-return process, cleaning charges, included equipment and exact unit details in writing.
Early check-in may attract a substantial extra charge, and luggage storage was refused in one case. The Palm Jumeirah location context may appeal, but verify the property's actual neighbourhood and facilities before paying.