Clear updates
Service advisors often keep customers informed throughout the visit, making drop-off and collection easier to manage.
INFINITI Service Centre - Sheikh Zayed Road - AWR Automotive
Al Quoz
INFINITI Service Centre - Sheikh Zayed Road - AWR Automotive is an Infiniti repair and maintenance workshop in Al Quoz, serving Dubai and the Northern Emirates as the brand’s distributor for Infiniti vehicles and genuine parts. Reviews highlight routine servicing, major services and careful customer updates.
Reputation Score
4.3
★★★★☆
846 ratings
Source: Google Maps
The Good Stuff
Clear explanations
Customers say the work and service requirements are explained clearly rather than left vague.
On-time delivery
Several reviews report cars being returned on time, including one major service completed before the committed time.
Professional workshop
Long-term Infiniti owners describe the maintenance workshop as professional and accurate.
Careful handling
One customer said the car was handled with care and returned in perfect condition after servicing.
Clean returns
A review specifically notes that the car was returned clean after repairs and maintenance.
Easy collection
The drop-off and pick-up process is described as smooth, with concerns addressed carefully.
Tips for a Better Visit
Check parts. Ask whether required parts are in stock before booking, as one long-term customer reported repeated shortages.
Confirm timing. Get the promised collection time confirmed and allow for follow-up, since one customer was still waiting well after 4:00 PM.
Inspect pickup. Check wheel alignment and the air-conditioning before leaving, especially after routine maintenance.
Check coverage. Ask exactly what is included in any service extension before authorising work, as exclusions were reported repeatedly.
Compare quotes. For parts or optional work, compare the centre’s quote with market and online prices before approving it.
Request details. Ask for a clear explanation of the work and inspection paperwork before collecting the vehicle.
Plan the visit
Practical details
10 3A St
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 7:00 AM – 7:00 PM |
| Tue | 7:00 AM – 7:00 PM |
| Wed | 7:00 AM – 7:00 PM |
| Thu | 7:00 AM – 7:00 PM |
| Fri | 7:00 AM – 1:00 PM |
| Sat | 7:00 AM – 7:00 PM |
| Sun | 8:00 AM – 5:00 PM |
Popular Mentions
Full service extension
A named coverage option that one customer reviewed negatively because items were repeatedly excluded.
First complimentary service
The first complimentary service was described as smooth, with attention to service details and timing.
120K kilometers
A high-mileage scheduled service that one customer said left their Infiniti QX70 running as well as when purchased.
Regular service
Routine servicing is mentioned as a common reason for visiting the centre, though one review raised concerns about the outcome.
Common Concerns
Parts shortages
A long-term customer says parts are generally unavailable, which can complicate or delay repairs.
High pricing
One review says prices are considerably above both the wider market and online ordering.
Repair concerns
A customer reported wheel misalignment after a visit and an air-conditioning failure after routine servicing.
Delayed handovers
Another customer described repeated delays, including a routine service still unfinished at 6:00 PM.
Weak escalation
One lengthy complaint says management escalation was difficult and updates were absent during an extended repair.
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The Bottom Line
INFINITI Service Centre - Sheikh Zayed Road - AWR Automotive handles Infiniti routine maintenance, major services and repairs in Al Quoz. Reviews commonly describe professional workshop work, clear explanations and regular status updates, so it can be a reassuring choice when communication is handled well. Cars are also reported returned clean, and one major-service customer received the vehicle before the committed time.
The experience is not completely consistent. Several customers praise the smooth drop-off and collection process, but others report long delays, weak updates and repairs that did not resolve the original problem. One review describes a wheel-alignment issue after service and air-conditioning that was not working at pickup.
Another says a car remained at the centre for months with little communication. Those complaints matter more for complex repairs than for a straightforward service visit. Pricing deserves a check before approval.
A long-term customer says parts are often unavailable and prices can be higher than the market or online ordering. If you are using a service extension, ask what it actually covers; one review says exclusions appeared repeatedly. Confirm parts availability, agree the handover time and inspect the car before leaving.