Avoid urgency. Do not rely on the stated delivery window for time-sensitive needs; one diaper order was still missing after the estimated time.
instashop - Dubai office
Jumeirah Lake Towers
Instashop describes itself as an online local marketplace connecting shoppers with trusted shops across 21 categories. From its Jumeirah Lake Towers office, the app is used for orders such as groceries, pharmacy items and flowers, although recent reviews raise serious delivery and support concerns.
Reputation Score
2.8
★★★☆☆
1,334 ratings
Source: Google Maps
The Good Stuff
No positive themes reported yet.
Tips for a Better Visit
Check stock. Confirm availability before ordering, since customers say displayed products can be unavailable and require replacement.
Verify items. Check the order immediately on arrival, especially product type and quantity; one customer received bottled water instead of mineral water.
Keep records. Save payment and order details and monitor refunds, as several customers describe non-delivery followed by difficult follow-up.
Allow extra time. Build in a substantial buffer: a customer waited more than four hours after the app showed the order out for delivery.
Plan the visit
Practical details
Cluster Y
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
W Mart Supermarket
W Mart Supermarket is named in reviews as one of the supermarkets used for Instashop orders, though customers describe driver and support problems.
pharmacy
Customers use the app for pharmacy orders, including one parcel the pharmacy said had been handed to the courier before the app showed it delivered.
flowers
Flower delivery is another use case mentioned; one time-sensitive bouquet order had no courier assigned after more than an hour.
Common Concerns
Poor support
Customers repeatedly report unanswered calls, emails and in-app complaints, sometimes for several days.
Long delays
Orders advertised for under an hour are often reported as arriving two or more hours late, with one review describing a six-hour wait.
False status
Several customers say orders were marked delivered even though nothing arrived, leaving them chasing stores and refunds.
Order accuracy
Reviews mention incorrect, missing, substituted or damaged items, including vegetables and groceries.
Refund concerns
Customers report difficulty cancelling orders and recovering money after non-delivery, cancellations or missing items.
DXB
LOCAL
LOCAL
The Bottom Line
Instashop is an online marketplace for ordering from local shops rather than a conventional walk-in office. Its stated offering spans 21 categories, while the reviews specifically mention grocery orders, pharmacy purchases and flower deliveries. That range is the main reason to consider the app: it puts several types of shop in one place, including W Mart Supermarket and pharmacies.
The recent customer experience described here is notably unreliable. Delivery estimates are often missed by hours; one order expected around 7:48–8:03 PM had not arrived by 9:00 PM, while another reviewer described a six-hour wait. Several customers also saw orders marked “delivered” despite receiving nothing, including a pharmacy order where the store said it had handed the parcel to the courier.
Support is the bigger practical concern. Reviewers report unanswered calls, ignored emails and in-app complaints, with some unable to cancel orders or obtain refunds. Item problems include missing groceries, unrelated replacements, damaged vegetables, faulty products and even meat left outside without notification.
If you use the app, avoid urgent orders, check substitutions and contents promptly, and keep payment records. For time-sensitive groceries, medicine or gifts, the repeated delays and weak follow-up make a direct shop order or another delivery service less risky.