Clean warehouse
One visitor found the warehouse clean and organised, with refreshments available for riders and drivers.
instashop Warehouse 18
Al Quoz
InstaShop Warehouse 18 is the company’s Al Quoz operations warehouse, used for rider interviews, onboarding, meetings and training. It also gives riders a place to recharge, collect or exchange uniforms and assets, and pick up refreshments.
Reputation Score
4.2
★★★★☆
151 ratings
Source: Google Maps
The Good Stuff
Rider refreshments
Fresh-fruit drinks are available for riders and drivers visiting the warehouse.
Helpful team
A vendor described the fleet team as approachable and praised the working environment.
Easy access
One review specifically describes the site as easy to reach.
Tips for a Better Visit
Confirm delivery. If ordering through the app, confirm the driver’s status early; one customer waited from 6:22 PM to 8:41 PM.
Check groceries. Inspect chilled groceries on arrival rather than assuming they were handed over safely.
Plan parking. Riders should plan for the lack of on-site parking before visiting the warehouse.
Allow time. Leave extra time for app orders, as one customer reported waiting two hours for delivery.
Ask location. If attending an interview, confirm the exact location beforehand; a reviewer asked where interviews were held.
Plan the visit
Practical details
Al Qouz Ind.first - Al Quoz - Dubai
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 10:00 AM – 7:00 PM |
| Tue | 10:00 AM – 7:00 PM |
| Wed | 10:00 AM – 7:00 PM |
| Thu | 10:00 AM – 7:00 PM |
| Fri | 10:00 AM – 7:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Delivery delays
Customers report orders arriving hours late or being cancelled after waits of 10–12 hours.
Poor support
Several customers say call centre and callback requests went unanswered during delivery problems.
Wrong items
A review reports that orders were repeatedly delivered with incorrect items.
Outdoor waiting
A visitor said a staff member asked them to wait outside in the heat.
Limited parking
The warehouse was described as very small, with no parking for riders.
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The Bottom Line
InstaShop Warehouse 18 is an operations base in Al Quoz rather than a conventional shop. The business description says the site handles rider interviews, onboarding, meetings and training, while riders can recharge, exchange uniforms and assets, and take refreshments. Reviews also connect the location with the wider InstaShop app, vendor work and delivery service.
The warehouse itself receives some practical praise. One visitor called it “very clean & organised” and mentioned fresh-fruit drinks for riders and drivers. Another vendor found the fleet team approachable, while a separate review described the location as easy to access.
It sounds most useful for riders, drivers, vendors and people attending company-related appointments, not for browsing or buying goods directly. The bigger caution comes from reviews of the delivery platform rather than the physical warehouse. Customers describe two-hour delays, orders cancelled after 10–12 hours, groceries left outside without contact and wrong items being delivered.
Customer-service callbacks and phone support were also reported as unanswered. If you are visiting as a rider, plan around limited parking and confirm the interview or appointment location first. If you are ordering through the app, allow extra time and check groceries promptly on arrival.