Luggage choice
A customer describes ECHOLAC luggage as cleanly designed, spacious and durable after nearly a decade of use.
Jashanmal Department Store - Dubai Mall
Downtown Dubai
Jashanmal is a department store in Downtown Dubai where shoppers can compare luggage, coffee machines and other home products. Reviews particularly value the in-store product guidance, including coffee-machine demonstrations and help choosing suitcases or bags.
Reputation Score
4.2
★★★★☆
250 ratings
Source: Google Maps
The Good Stuff
Repair updates
One luggage and laptop-bag repair was completed with updates throughout, and both items were collected after 10 days.
Budget support
A shopper looking for a reasonably priced shoulder bag says the team offered an option within their budget.
Premium setup
One visitor found the premium collection well organised, with an elegant setup and staff who explained products clearly.
Cookware support
A long-standing Fissler pressure cooker was renewed with patient, skilled assistance.
Tips for a Better Visit
Request demos. If you are buying a coffee machine, ask to compare models and see one operated in store before deciding.
State budget. Tell the team your budget and practical requirements early; one shopper received a suitable bag within their limit.
Confirm timelines. For repairs, confirm the expected completion date and how updates will be provided; one luggage repair took 10 days.
Check fees. Before accepting appliance service, ask how repeat faults and visit charges are handled after the initial service period.
Plan the visit
Practical details
Dubai Mall - Unit FF - 111 - 1 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Victorinox collection
A customer specifically mentions enjoying their Victorinox collection.
Coffee machine
Reviews mention product comparisons, demonstrations, delivery and help with choosing a machine.
Beverage coler
One shopper bought a beverage cooler after receiving detailed product explanations.
Common Concerns
Slow follow-up
Several reviews report unresponsive after-sales communication, including promised callbacks that never arrived.
Repeat charges
A fridge customer says the same fault returned after four months and another visit charge was requested.
Defect dispute
One warehouse-sale fridge was reported to have an unbearable high-pitched noise, which the customer says was dismissed as normal.
Service delays
A review describes delayed job completion, difficult phone access and more than 20–25 minutes waiting for a replacement.
DXB
LOCAL
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The Bottom Line
Jashanmal Dubai Mall is a department store for luggage, home appliances and branded household products. It is especially useful when you want help comparing options rather than simply picking an item from a shelf. Reviews mention suitcase and bag shopping, coffee machines, cookware and service-centre support.
The strongest pattern is attentive in-store guidance. Coffee-machine shoppers were walked through multiple options and shown how to operate a machine; another visitor received patient help renewing an older Fissler pressure cooker. Luggage buyers also describe a broad choice, including ECHOLAC luggage, and one customer received a bag recommendation that matched both practical needs and budget.
After-sales service is more mixed. One luggage handle and laptop-bag issue was repaired with updates throughout and collection after 10 days, while other customers report unanswered calls, delayed work and frustration over repeat fridge visit charges. If you are buying an appliance or clearance item, clarify the warranty, repair timeline and possible follow-up fees before paying.
For a first visit, bring your requirements and budget, and ask for an in-store demonstration where relevant.