Qualified servicing
One regular customer says Kavak handles all their servicing with a qualified, well-equipped team.
Kavak - After Sales (Car Maintenance & Repairs) - Dubai
Al Quoz
Kavak - After Sales in Al Quoz is an auto bodywork mechanic for servicing, repairs and post-purchase support. Reviews mention routine servicing, car inspections and car washing, alongside the option to buy or sell used cars through the wider Kavak operation.
Reputation Score
4.1
★★★★☆
610 ratings
Source: Google Maps
The Good Stuff
Prompt support
Some buyers report that reported faults were addressed promptly, including an inspection arranged after purchase.
Smooth repairs
One service review says an issue was clearly explained, handled efficiently and resolved within the promised timeframe.
Cleaned cars
A car-wash visit took time, but the reviewer was pleased with the quality of the cleaning.
Battery replacement
A buyer says a battery problem appearing soon after purchase was eventually resolved after negotiation.
Tips for a Better Visit
Bring inspection. Arrange a third-party inspection before buying; one customer says Kavak allowed this, while other reviews question pre-delivery checks.
Clarify coverage. Ask for the warranty exclusions and service-package terms in writing before paying, especially for AC, electrical and recurring faults.
Check gearbox. Ask whether gearbox-fluid condition and level are included in the inspection, not only leakage.
Allow extra time. Build in extra time for inspections or delivery: one buyer waited an additional three hours after the promised delivery time.
Verify battery. For a used car, confirm the battery brand and recommended capacity before relying on roadside replacement support.
Compare offers. If you are selling, compare Kavak’s final valuation with market research before committing time to an inspection.
Plan the visit
Practical details
32 17B St
Al Qouz Ind.second - Al Quoz, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
76 points free check
The advertised 76-point check is mentioned, but one reviewer says its checklist and terms were not published.
Vehicle health check free
A free vehicle health check is referenced in a review as an advertised service, though its eligibility was disputed.
12-month warranty
A buyer mentions paying for a 12-month warranty, then disputing coverage for several issues found after two months.
Premium service package
A BMW owner says dashboard LED faults were excluded from the premium service package.
Common Concerns
Warranty disputes
Several reviews describe warranty exclusions or disputed coverage, including a recurring coolant leak later quoted at AED 3,500.
Repeat visits
A GMC owner visited four to six times for a jerking issue; the transmission-oil change and five-day stay did not fix it.
Low offers
Sellers report valuations far below expectations, including an offer exactly 20% below average market value.
Repair delays
Reviews mention parts taking months to arrive and cars being returned with unresolved or new issues.
Waiting room
The after-sales waiting room was described as needing improvement compared with the presales area.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
over AED 6,000
Vehicle repairs
“After inspection, Kavak found five issues (mirror motor, axle boot, ATM mounting, battery, spark plugs) and asked me to pay over AED 6,000 for repairs”Google review · November 2025
DXB
LOCAL
LOCAL
The Bottom Line
Kavak - After Sales in Al Quoz is geared towards car servicing, repairs and post-purchase support, while the wider business also buys and sells used cars. Customers mention routine servicing, car inspections, warranty-related repairs and even a car-wash service, so it can be convenient if your vehicle was bought through Kavak. The strongest reviews describe a professional, responsive team.
Some owners say faults were handled promptly, cars were returned in good condition, and issues were resolved within the promised timeframe. A few customers also report smooth buying, registration and delivery, plus flexibility to use a third-party inspection before purchase. The caution is consistency.
Other owners describe repeated visits for unresolved gearbox or diagnostic problems, parts delays, cars arriving with scratches or warning lights, and warranty arguments over faults that appeared soon after purchase. One BMW owner paid 1,500 AED for an AC repair and says the air-conditioning then blew hot air. Sellers should also compare the final valuation carefully: one review says the offer came in 20% below average market value.
Before buying or booking, get the warranty exclusions in writing and ask specifically whether gearbox-fluid condition, battery specification and recurring faults are covered. Allow extra time for inspections and repairs.