Hot food
Several diners describe the chicken as hot and fresh, including repeat visits to the same store.
KFC
Al Sufouh
KFC in Al Sufouh is a fast-food stop for fried-chicken buckets, combo meals and sides, with both counter service and a drive-thru. Reviews suggest the strongest experiences come when you eat in or collect your order hot, while delivery reliability can vary considerably.
Reputation Score
3.7
★★★★☆
627 ratings
Source: Google Maps
The Good Stuff
Fast drive-thru
The drive-thru has been described as super fast, making collection a better fit when time matters.
Helpful service
Multiple reviews describe the counter team as friendly and helpful, with assistance choosing alternatives and placing orders.
Large bucket
A customer specifically enjoyed ordering two buckets containing 24 pieces of chicken.
Friendly setting
The restaurant has been described as a friendly environment with light music and helpful staff.
What to Eat at KFC How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For KFC, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at KFC got the most positive mentions in user reviews. Check them out!
Food 1
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Bucket of 24 pic of chiken Net +1
“Very good experience i order 2 bucket of 24 pic of chiken and it was amazing thank you guys”
Positive 1Negative 0
Review excerpts
“Very good experience i order 2 bucket of 24 pic of chiken and it was amazing thank you guys”June 2026
What to Avoid (7)
Food 7
-
Fries Net −1
“I ordered 2 pieces of chicken with fries, and the food was not fresh. I waited for 1.5 hours, and instead of replacing the order, they returned the same food cold and did not refund my money.”
Positive 1Negative 2
Critical review excerpts
“I ordered 2 pieces of chicken with fries, and the food was not fresh. I waited for 1.5 hours, and instead of replacing the order, they returned the same food cold and did not refund my money.”May 2026
“food was cold, they better have sent it frozen and we fried it ourselves, a family meal with 500 ml pepsi, that’s another joke, and the fries were like if they have been prepared two decades ago, honestly this is the worst experience with a restaurant ever!!!”January 2026
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Big kentucky Net −1
“Big Kentucky is just big as a bread with zero taste and no value for money”
Positive 0Negative 1
Critical review excerpts
“Big Kentucky is just big as a bread with zero taste and no value for money”June 2026
-
Chicken strips Net −1
“I had chicken strips and chicken wrap. The stripes were so hard and feel like rubber and the same for the wrap. Very bad and highly disappointing.”
Positive 0Negative 1
Critical review excerpts
“I had chicken strips and chicken wrap. The stripes were so hard and feel like rubber and the same for the wrap. Very bad and highly disappointing.”February 2026
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Chicken wrap Net −1
“I had chicken strips and chicken wrap. The stripes were so hard and feel like rubber and the same for the wrap. Very bad and highly disappointing.”
Positive 0Negative 1
Critical review excerpts
“I had chicken strips and chicken wrap. The stripes were so hard and feel like rubber and the same for the wrap. Very bad and highly disappointing.”February 2026
-
Family meal Net −1
“the order arrived 3 hours later while we were contacting both Keeta and KFC and no one gave us a reasonable answer, the delivery agent didn’t even bother to let us know it arrived because he doesn’t want to face anyone’s frustration after that delay so he literally threw it on the door and left and didn’t even mark the order as delivered, food was cold, they better have sent it frozen and we fried it ourselves, a family meal with 500 ml pepsi, that’s another joke, and the fries were like if they have been prepared two decades ago, honestly this is the worst experience with a restaurant ever!!!”
Positive 0Negative 1
Critical review excerpts
“the order arrived 3 hours later while we were contacting both Keeta and KFC and no one gave us a reasonable answer, the delivery agent didn’t even bother to let us know it arrived because he doesn’t want to face anyone’s frustration after that delay so he literally threw it on the door and left and didn’t even mark the order as delivered, food was cold, they better have sent it frozen and we fried it ourselves, a family meal with 500 ml pepsi, that’s another joke, and the fries were like if they have been prepared two decades ago, honestly this is the worst experience with a restaurant ever!!!”January 2026
-
Fried chicken Net −1
“Ordered fried chicken recently through Keeta and got this below... Soggy, oily, chicken... Can't believe this is really from KFC.. Absolutely disgusting..”
Positive 0Negative 1
Critical review excerpts
“Ordered fried chicken recently through Keeta and got this below... Soggy, oily, chicken... Can't believe this is really from KFC.. Absolutely disgusting..”December 2025
-
Spicy fries Net −1
“Spicy fries were made of plain chili powder available in grocery stores.”
Positive 0Negative 1
Critical review excerpts
“Spicy fries were made of plain chili powder available in grocery stores.”July 2026
Tips for a Better Visit
Choose collection. If you are in a hurry, use the drive-thru or collect in person; one reviewer found the drive-thru especially fast.
Check bags. Before leaving the drive-thru, check that sides are included; one six-piece deal was missing its coleslaw.
Avoid long waits. Allow plenty of time for app delivery, or choose collection when dinner timing matters; one order took more than two hours.
Check freshness. Inspect delivered chicken on arrival, since one customer repeatedly received previous-day, dry pieces from the app.
Confirm deals. If you are ordering a website promotion, confirm it at the counter when the branch system is working; published deals were unavailable during an outage.
Plan the visit
Practical details
inside Emarat petrol station - Oud Metha St - شارع دبي العين
Al Sufouh - Al Sufouh 1, Dubai
Common Concerns
Delivery delays
Delivery problems range from two-hour waits to a three-hour Keeta order arriving cold.
Freshness issues
Some app and delivery orders were reported as old, dry, soggy or oily rather than freshly served.
Missing items
A drive-thru customer paid for a six-piece meal but found the included coleslaw missing.
Uneven texture
One visit produced chicken strips and a wrap described as hard and rubbery.
Service lapses
Reviews include complaints about rude drive-thru handling, unhelpful staff and poor communication over incorrect orders.
DXB
LOCAL
LOCAL
The Bottom Line
KFC in Al Sufouh is a straightforward option for fried chicken, combo meals and sides, with counter service, delivery and a drive-thru. Customers specifically mention large chicken buckets, including a two-bucket order containing 24 pieces, while other reviews refer to the six-piece deal, spicy fries, chicken strips and a chicken wrap. The better experiences are usually tied to eating in or collecting food promptly.
Several customers describe meals as hot and fresh, and one found the drive-thru “super fast”. The dining room has light music and a friendly atmosphere, and reviews often describe the team as helpful when taking orders or suggesting alternatives. Delivery is the main risk.
Customers report waits of more than two hours, one three-hour Keeta order, cold fries and chicken that arrived soggy, oily, old or dry. Order accuracy also needs checking: a six-piece drive-thru meal arrived without its coleslaw. Food quality is not completely consistent either; one review found the strips and wrap rubbery, while another called the Big Kentucky poor value.
For a time-sensitive meal, collection looks safer than delivery, and it is worth checking the bag before leaving.