Fresh Meals
Several diners received food that was fresh, hot and crispy, including chicken strips with spicy fries.
KFC | Metro Link
Dubai Industrial City
KFC | Metro Link is a chicken restaurant serving the chain’s familiar fried-chicken buckets, combo meals and sides. Reviews highlight chicken strips, spicy fries and quick service when the branch is running smoothly, though food freshness and counter service can vary.
Reputation Score
4.3
★★★★☆
2,613 ratings
Source: Google Maps
The Good Stuff
Quick Service
Orders are often prepared quickly, even when the food court is busy.
Friendly Staff
Multiple reviews describe staff as polite, welcoming, helpful and attentive.
Spicy Fries
The spicy fries were reported fresh, crispy and hot, with seasoning that added a kick without overwhelming the dish.
Clean Seating
One visitor found the restaurant clean, with plenty of nearby seating and free parking.
What to Eat at KFC | Metro Link How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For KFC | Metro Link, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
Foods and drinks mentioned in reviews of KFC | Metro Link, ranked by positive reviews minus negative reviews. Zero-score items have no net positive feedback; their labels distinguish neutral-only from mixed feedback.
Food 5
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Spicy fries Net +2
“I ordered the chicken strips with spicy fries, and they were absolutely delicious! The food was fresh, hot, and literally mouth-watering. The flavors were excellent, and the quality was outstanding.”
Positive 2Negative 0
Review excerpts
“I ordered the chicken strips with spicy fries, and they were absolutely delicious! The food was fresh, hot, and literally mouth-watering. The flavors were excellent, and the quality was outstanding.”May 2026
“Stopped by KFC at the food court in Ibn Battuta Mall and kept it simple with their Spicy Fries and a chilled Coke. The fries were fresh, crispy, and packed with just the right amount of seasoning, giving them a satisfying kick without being overly spicy. They were served hot and stayed crunchy till the last bite, which is always a win.”June 2026
-
Bucket Net +1
“I ordered a bucket with 16 winks + family home fries + big drink. I asked for a salt and got salt in a plate ( first time in ny life...) Great and fast service. Very tasty, a lot of sitting places near, very clean.”
Positive 1Negative 0
Review excerpts
“I ordered a bucket with 16 winks + family home fries + big drink. I asked for a salt and got salt in a plate ( first time in ny life...) Great and fast service. Very tasty, a lot of sitting places near, very clean.”February 2024
-
Onion rings Net +1
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”
Positive 1Negative 0
Review excerpts
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”May 2026
-
Twister Net +1
“Fries and twister were good!”
Positive 1Negative 0
Review excerpts
“Fries and twister were good!”November 2021
-
Chicken strips Net 0
Mixed feedback
“I ordered the chicken strips with spicy fries, and they were absolutely delicious! The food was fresh, hot, and literally mouth-watering. The flavors were excellent, and the quality was outstanding.”
Positive 1Negative 1
Review excerpts
“I ordered the chicken strips with spicy fries, and they were absolutely delicious! The food was fresh, hot, and literally mouth-watering. The flavors were excellent, and the quality was outstanding.”May 2026
Drinks 1
-
Chilled coke Net +1
“Stopped by KFC at the food court in Ibn Battuta Mall and kept it simple with their Spicy Fries and a chilled Coke. The fries were fresh, crispy, and packed with just the right amount of seasoning, giving them a satisfying kick without being overly spicy. They were served hot and stayed crunchy till the last bite, which is always a win. Paired with an ice-cold Coke, it made for a quick and refreshing snack while taking a break from shopping.”
Positive 1Negative 0
Review excerpts
“Stopped by KFC at the food court in Ibn Battuta Mall and kept it simple with their Spicy Fries and a chilled Coke. The fries were fresh, crispy, and packed with just the right amount of seasoning, giving them a satisfying kick without being overly spicy. They were served hot and stayed crunchy till the last bite, which is always a win. Paired with an ice-cold Coke, it made for a quick and refreshing snack while taking a break from shopping.”June 2026
What to Avoid (12)
Food 11
-
2Pcs chicken n rice meal Net −1
“Service is poor so do the food. Counter girl choose the smallest chicken to partner with a medium size chicken part as I ordered 2pcs chicken n rice meal for AED29. Will appreciate if she put chicken with the same size but NO! Will never recommended KFC Ibn batuta mall. Just see the photo.”
Positive 0Negative 1
Critical review excerpts
“Service is poor so do the food. Counter girl choose the smallest chicken to partner with a medium size chicken part as I ordered 2pcs chicken n rice meal for AED29. Will appreciate if she put chicken with the same size but NO! Will never recommended KFC Ibn batuta mall. Just see the photo.”May 2026
-
Coleslaw Net −1
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”
Positive 0Negative 1
Critical review excerpts
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”May 2026
-
Fried chicken thigh Net −1
“It was our first time trying this location and it was very bad , we ordered two large Arabi burger and were very small served without the pickles and there was tomato instead of pickles, the fried Chicken thigh looks old and it had weird color, the chicken strips were very soggy, i hope you will take this feedback under consideration.”
Positive 0Negative 1
Critical review excerpts
“It was our first time trying this location and it was very bad , we ordered two large Arabi burger and were very small served without the pickles and there was tomato instead of pickles, the fried Chicken thigh looks old and it had weird color, the chicken strips were very soggy, i hope you will take this feedback under consideration.”June 2026
-
Large arabi burger Net −1
“It was our first time trying this location and it was very bad , we ordered two large Arabi burger and were very small served without the pickles and there was tomato instead of pickles, the fried Chicken thigh looks old and it had weird color, the chicken strips were very soggy, i hope you will take this feedback under consideration.”
Positive 0Negative 1
Critical review excerpts
“It was our first time trying this location and it was very bad , we ordered two large Arabi burger and were very small served without the pickles and there was tomato instead of pickles, the fried Chicken thigh looks old and it had weird color, the chicken strips were very soggy, i hope you will take this feedback under consideration.”June 2026
-
Lime chicken meal Net −1
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”
Positive 0Negative 1
Critical review excerpts
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”May 2026
-
Mighty box Net −1
“We ordered mighty box and rizo rice strip box non are original taste they asked to change my order from original to spicy because it was not ready it took more than 20 minutes till the order was ready when we checked we found out that there are some missing items and some items spicy and original mixed taste of all was terrible”
Positive 0Negative 1
Critical review excerpts
“We ordered mighty box and rizo rice strip box non are original taste they asked to change my order from original to spicy because it was not ready it took more than 20 minutes till the order was ready when we checked we found out that there are some missing items and some items spicy and original mixed taste of all was terrible”May 2024
-
Ramadan special zinger chicken burger Net −1
“Had a bad and sad experience & will never go to KFC again.Ordered Ramadan special zinger chicken burger. On that day, we were too dissatisfied to take photos, so we have picked the best stock photos which we could find. Expectation: Right vs Reality: Left. We got exactly what is in the photo on the left. A moist bun with one small chicken piece and a lettuce peel, all haphazardly placed.”
Positive 0Negative 1
Critical review excerpts
“Had a bad and sad experience & will never go to KFC again.Ordered Ramadan special zinger chicken burger. On that day, we were too dissatisfied to take photos, so we have picked the best stock photos which we could find. Expectation: Right vs Reality: Left. We got exactly what is in the photo on the left. A moist bun with one small chicken piece and a lettuce peel, all haphazardly placed.”April 2026
-
Rizo rice strip box Net −1
“We ordered mighty box and rizo rice strip box non are original taste they asked to change my order from original to spicy because it was not ready it took more than 20 minutes till the order was ready when we checked we found out that there are some missing items and some items spicy and original mixed taste of all was terrible”
Positive 0Negative 1
Critical review excerpts
“We ordered mighty box and rizo rice strip box non are original taste they asked to change my order from original to spicy because it was not ready it took more than 20 minutes till the order was ready when we checked we found out that there are some missing items and some items spicy and original mixed taste of all was terrible”May 2024
-
Snack box Net −1
“Ordered 2 snack box at around 12 noon today, 21/04/2024. The chicken and fries seems like were just reheated from yesterday's unsold food.”
Positive 0Negative 1
Critical review excerpts
“Ordered 2 snack box at around 12 noon today, 21/04/2024. The chicken and fries seems like were just reheated from yesterday's unsold food.”April 2024
-
Twister sandwich Net −1
“While the customer service by the Egyptian server was phenomenal, the chicken strips inside the twister sandwich felt too dry for my taste. I suggest you try something else rather than their twister for a better food taste experience.”
Positive 0Negative 1
Critical review excerpts
“While the customer service by the Egyptian server was phenomenal, the chicken strips inside the twister sandwich felt too dry for my taste. I suggest you try something else rather than their twister for a better food taste experience.”August 2022
-
Twonpiece chiken Net −1
“The food doesn't even have spoon when it serve,twonpiece chiken is too small not really satisfying but they serve quick not same as before”
Positive 0Negative 1
Critical review excerpts
“The food doesn't even have spoon when it serve,twonpiece chiken is too small not really satisfying but they serve quick not same as before”January 2026
Drinks 1
-
Boba drink Net −1
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”
Positive 0Negative 1
Critical review excerpts
“This review is for the kfc on the ground floor.. lime chicken meal I had ordered for... Besides the onion rings everything was stale.. bread and coleslaw was stale.. the chicken was cold and the boba drink was horrible.. and the straw they give with the drink is so narrow compared to the boba that u can't even have one boba.. and it's nothing but filled with sprite...”May 2026
Tips for a Better Visit
Check Freshness. Inspect the chicken and fries before leaving the counter, and ask for a replacement immediately if they seem stale or reheated.
Avoid Rushes. Visit outside major peaks if possible; one Eid visit reported cold, pre-cooked chicken during heavy demand.
Confirm Orders. Check every item before leaving, especially boxed meals, since a customer received missing items and mixed spicy and original pieces.
Bring Payment Options. If paying cash, carry smaller notes or use another payment method because one review reported no change for AED100.
Plan the visit
Practical details
24W9+H7M metro link side inside, IBN BATTUTA MALL - Sheikh Zayed Road Jebel Ali Village Inside Ibn Battuta Mall, metro link side, First floor Food court area
Jabal Ali First, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
Inconsistent Freshness
Some customers reported cold, stale, reheated or burned food, including chicken, fries, bread and coleslaw.
Variable Portions
Reviews mention unusually small chicken pieces, undersized strips and a burger with very little filling.
Long Queues
Busy periods can bring long queues, slow card machines and waits exceeding 20 minutes.
Order Errors
Customers have reported missing items, mixed spicy and original pieces, and incorrect burger ingredients.
Extra Ketchup
Several reviews complain about limited ketchup portions and being charged or refused when asking for more.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED29
2pcs chicken n rice meal
“Counter girl choose the smallest chicken to partner with a medium size chicken part as I ordered 2pcs chicken n rice meal for AED29”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
KFC | Metro Link is a straightforward stop for fried chicken, buckets, combo meals and sides. The most useful review-backed picks include chicken strips with spicy fries, spicy fries with Coke, Twister meals and rice-based chicken boxes. When the kitchen is operating well, customers describe the food as fresh, hot and crispy, and several say orders arrived quickly even during busy periods.
Service is another strength on good visits: reviewers mention polite, helpful staff and efficient handling, while one customer found the seating area clean with free parking. The experience is not completely consistent, however. Other diners received cold, stale, reheated or over-oiled food, and complaints include soggy strips, small chicken portions, missing items and burgers that did not resemble the expected filling.
Counter manners and condiment policies also drew criticism. Timing matters. Busy periods, including Eid, have been linked to queues, slow card machines and food that seemed pre-cooked.
Check the order and food at the counter before leaving, particularly for boxed meals, and ask about freshness if anything looks doubtful. Prices have also drawn complaints: one customer compared an earlier AED26 bundle with a later AED42-plus total, so it is worth checking the current deal before paying.