Visa Guidance
Customers describe clear WhatsApp guidance, regular updates and one tourist visa delivered smoothly on 26th May.
Kite Star Tourism
Bur Dubai
Kite Star Tourism is a travel agency in Bur Dubai handling Dubai and UAE trips, with review-backed services ranging from tourist and transit visas to desert safaris. It also arranges city tours and private Abu Dhabi day trips, including transport and guided sightseeing.
Reputation Score
4.7
★★★★★
149 ratings
Source: Google Maps
The Good Stuff
Desert Safaris
Safari reviews mention on-time pickup, clean vehicles, safe dune bashing, sunset photos, BBQ dinner and live entertainment.
City Tours
A Netherlands-based couple reported a VIP bus pickup and a Dubai sightseeing tour covering many of the city's sights.
Abu Dhabi Trips
A private Abu Dhabi day tour used a clean car and included driving and guidance around the city's attractions.
Flexible Planning
One family said the company accommodated changed plans and an added destination during their day out.
Punctual Pickups
A family review says vehicles arrived on time for hotel pickups and drivers helped with location guidance.
Tips for a Better Visit
Check Details. Before submission, verify every personal field—one customer reported incorrect marital status and an incomplete mother’s name.
Plan Contingency. For time-sensitive visas, leave a buffer rather than relying on assurances; one booking produced an overnight airport wait.
Clarify Refunds. Ask for the refund terms in writing before paying, since one customer reported no refund when a visa service was not completed.
Check Inclusions. For a desert safari, confirm whether your package includes the evening camp, BBQ dinner and live entertainment.
Plan the visit
Practical details
Office 1609, Musalla Tower, sharf DG metro exit 4
Al Hamriya, Dubai
Popular Mentions
Dubai tourist visa
Customers mention guided applications for Dubai tourist visas, including WhatsApp explanations, regular updates and a smooth delivery in one case.
transit visa
Transit visa assistance is mentioned in reviews, including a 48-hour transit visa and another application handled through WhatsApp.
Common Concerns
Visa Delays
One premium air-to-air visa booking left passengers waiting nearly eight hours overnight at the airport before issuance.
Refund Dispute
A customer reported paying 250 AED for a visa that could not be completed and receiving no refund after follow-ups.
Application Errors
A review alleges incorrect marital-status and family-detail entries contributed to a rejected Dubai visit visa application.
Poor Escalation
During one airport delay, a customer reported limited coordination, an unreachable staff member and updates arriving late.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
250 AED
visa
“My friend was charged 250 AED for a visa, was later informed that the service could not be completed, and no refund was provided despite repeated follow-ups”Google review · December 2025
DXB
LOCAL
LOCAL
The Bottom Line
Kite Star Tourism is a Bur Dubai travel agency for arranging UAE trips, visas and transport. Reviews point to several distinct uses: Dubai tourist and transit visa applications, desert safaris, Dubai city tours and private day trips to Abu Dhabi. Tour planning can also include hotels, cars and itineraries.
The strongest leisure reviews describe punctual pickups, clean and comfortable vehicles, informative guides and safe-but-thrilling dune bashing. A desert safari review specifically mentions sunset photos, an evening camp, BBQ dinner and live entertainment. City-tour customers mention a VIP bus, while an Abu Dhabi day-trip customer praised the clean car and sightseeing guidance.
Visa feedback is more mixed and deserves careful attention. Some customers received clear WhatsApp guidance, regular updates and visas promptly, including one transit visa delivered on 26th May. Others reported an overnight airport wait of nearly eight hours, incorrect application details, rejected applications and a disputed 250 AED payment with no refund.
Those issues matter more when travel dates are tight. Before paying, check every application detail yourself and get processing expectations and refund terms in writing. For tours, confirm the vehicle, pickup arrangement and safari inclusions so the package matches what you expect.