French Toast
The French toast is repeatedly praised, including a salted caramel version and a breakfast pairing with Americano coffee.
Ladurée Dubai Festival City Mall
Dubai Festival City
Ladurée Dubai Festival City Mall is a French pastry house and café where customers come for macarons, coffee and sit-down dishes such as French toast. Its elegant setting makes it a tempting break during a shopping trip, though service can vary when the small branch is busy.
Reputation Score
4.4
★★★★☆
212 ratings
Source: Google Maps
The Good Stuff
Macarons
Customers mention a good selection of macarons, with pistachio specifically praised for its smooth texture and rich taste.
Elegant Ambience
Reviews describe the café as elegant, beautiful and relaxing, with furniture that adds to the atmosphere.
Helpful Service
Several visits praise staff for being welcoming and attentive, including help choosing pastries and suggestions for food and drinks.
Mall Break
The branch is easy to find inside Dubai Festival City Mall and close to the waterfront, making it convenient during shopping.
Good Coffee
Coffee is a consistent reason customers return, with reviews praising both its taste and its pairing with French toast.
Tips for a Better Visit
Avoid Rush. Visit outside crowded periods if possible: reviews describe two staff serving more than 15 tables and leaving tables uncleared.
Check Temperature. Check that your cappuccino or hot chocolate is properly hot when it arrives; several reviews mention drinks being cold or warm.
Ask Availability. Ask about flavours before ordering, since blueberry French toast and a salted caramel macaron were unavailable on one visit.
Try Salted Caramel. If it is available, consider the salted caramel French toast, which one reviewer singled out alongside French-brewed coffee.
Check Add-ons. Confirm included extras before ordering: one customer expected ice cream with the French toast but received it without.
Confirm Packaging. If buying takeaway items, ask about packaging charges first; one review reports more than 40 AED for a paper box.
Plan the visit
Practical details
Dubai Festival City Mall - Crescent Dr
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 1:00 AM |
| Tue | 10:00 AM – 1:00 AM |
| Wed | 10:00 AM – 1:00 AM |
| Thu | 10:00 AM – 1:00 AM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Popular Mentions
Cappuccino
Cappuccino is a frequently ordered drink, although reviews are mixed on its temperature and consistency.
Hot Chocolate
Hot chocolate is praised by one customer, though another reported it arrived warm rather than hot.
Common Concerns
Uneven Service
Some customers waited around 10 minutes to order, while others waited about 15 minutes for the cheque after asking three times.
Understaffed
Two reviews describe only two staff serving more than 15 tables, leaving several uncleared tables and customers waiting.
Cold Drinks
Cappuccinos and hot chocolate were reported as arriving cold or merely warm, and one cappuccino differed noticeably from another.
Stock Gaps
A review says blueberry French toast was unavailable and a requested salted caramel macaron substitution was replaced with vanilla.
Packaging Cost
One customer objected to being charged more than 40 AED for a simple paper box.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
more than 40 aed
paper box
“And one thing which I didn't liked about cm being charged more than 40 aed just for a paper box”Google review · January 2024
DXB
LOCAL
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The Bottom Line
Ladurée Dubai Festival City Mall is a polished café and pastry shop inside Dubai Festival City Mall, useful for a coffee break, macarons or a sit-down breakfast. The French toast is the standout in the reviews: customers mention the regular dish, a salted caramel version and a breakfast pairing with Americano coffee. The macarons also get specific praise, including pistachio macarons described as smooth and rich.
The setting is repeatedly called elegant, beautiful and relaxing, and the branch’s position near the waterfront makes it an easy stop during shopping. Staff experiences can be excellent, with reviewers describing warm, attentive help choosing pastries and food. That said, service is not reliably smooth.
During busy periods, two reviews found only two staff handling more than 15 tables, with empty tables left uncleared and orders delayed. Temperature is another recurring caution: cappuccinos and hot chocolate have arrived cold or merely warm, while one customer found two cappuccinos inconsistent. It is worth checking the drink when it arrives and asking what flavours are available, as blueberry French toast and a salted caramel macaron were unavailable on one visit.
Takeaway customers should also confirm packaging charges before paying; one review reported more than 40 AED for a paper box.