Timely visit
One customer reported that the technician team arrived at the exact time promised by phone.
LG Gulf Electronics
Dubai Internet City
LG Gulf Electronics is an electronics company in Dubai Internet City, selling consumer electronics and supporting them through its direct call centre and authorised service centres. Reviews mention products such as washing machines and TVs, while the practical question for buyers is how warranty repairs, technician visits and replacement requests are…
Reputation Score
2.6
★★★☆☆
114 ratings
Source: Google Maps
The Good Stuff
Reasonable charges
A customer who received a laundry-machine repair described the service charges as reasonable.
Tips for a Better Visit
Check fees. Before booking a repair, ask whether diagnosis and service charges apply even when the appliance is covered by warranty.
Save screenshots. Keep screenshots of listed features and warranty terms; one monitor buyer said the website details did not match the product received.
Confirm appointments. Get the appointment time and follow-up commitment in writing, since several customers reported technicians not showing up.
Compare quotes. Compare any repair estimate with replacement cost before approving work, especially for TVs and major components.
Keep records. Retain invoices, complaint numbers and technician reports; one customer repeatedly requested a technical report but did not receive it.
Plan the visit
Practical details
P.O.Box 61445, Shatha Tower - 34th Floor
Al Sufouh - Dubai Media City, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
LG 27UP550N-W
A monitor buyer reported that advertised Mac on-screen controls and warranty details did not match the product experience.
LG VRF AC system
A villa owner reviewed this air-conditioning system after reporting indoor humidity above 85% and unsuccessful attempts to resolve it.
LG WASHER FH2J3QDNG0P 7KG
This washing-machine model was mentioned in a complaint about bad smells, water remaining in the detergent compartment and unresolved inspections.
LG Inverter Direct Drive Washing machine F1292QDP25
This washing-machine model was reported to have malfunctioned after limited use, with the reviewer also describing difficulty obtaining a control-panel board.
10 year motor warranty
Reviewers specifically discussed LG washing-machine motor warranty coverage and additional technician or service charges.
Common Concerns
Warranty disputes
Several customers describe being asked to pay for repairs or service charges despite products or parts being under warranty.
Missed callbacks
Customers report repeated promises of callbacks without a technician visit or follow-up, sometimes for nearly a month.
Repeat failures
A dehumidifier reportedly broke down three times in two months, with repairs lasting only briefly and no replacement offered.
Costly repairs
One TV repair quote was higher than the television's purchase price: AED 2,350 against AED 1,713.
Parts delays
A refrigerator customer reported being told that a replacement spare part could take 30–40 days to arrive.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 800
replacing a motherboard on my LG washing machine
“Got charged AED 800 for replacing a motherboard on my LG washing machine, which failed in 3 months”Google review · September 2024
AED 150
technician’s visit
“In 2024, it stopped cooling, and I paid AED 150 for a technician’s visit”Google review · October 2025
AED 450
service charges and gas refilling
“When I mentioned that the compressor carries a 10-year warranty, I was told that I must still pay AED 450 for “service charges and gas refilling”Google review · October 2025
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The Bottom Line
LG Gulf Electronics covers a wide range of consumer electronics, with reviews mentioning washing machines, refrigerators, TVs, dehumidifiers, monitors and air-conditioning systems. Customers use its call centre and authorised service network for diagnosis, repairs, parts and warranty claims. One laundry-machine customer had a notably smooth experience: the team arrived at the promised time, diagnosed the fault and charged what they considered reasonable.
The broader review picture is much more cautious. The recurring complaint is not simply product failure, but what happens afterwards: missed appointments, unanswered calls, inconsistent technician explanations and long delays. One washing-machine owner said visits were repeatedly scheduled but not attended, while a refrigerator customer was quoted 30–40 days for a spare part.
Warranty wording is another pressure point, with reviewers describing diagnosis, service or gas-refilling charges even when a compressor or motor was advertised as covered. Before buying, save the product page and warranty terms, then ask for all fees and exclusions in writing. Keep photos, invoices and complaint records.
If a repair quote approaches the product’s purchase price—one TV repair was quoted at AED 2,350 against a TV bought for AED 1,713—pause and compare your options. The company’s Dubai Internet City location context matters less than confirming how after-sales support will work for your specific model.