Quick issuance
One customer received car insurance within minutes after the required details were understood and processed.
Liva Insurance
Trade Centre
Liva Insurance is a multi-line insurance company in Trade Centre, with reviews centred on car insurance, renewals and motor claims. Customers describe quick policy issuance and helpful individual support, while claim handling and workshop follow-up can be inconsistent.
Reputation Score
3.1
★★★☆☆
1,518 ratings
Source: Google Maps
The Good Stuff
Smooth renewals
Several reviews describe motor-policy renewals as efficient, clear and hassle-free, including repeat customers renewing for years.
Clear explanations
Customers report that coverage options and procedures were explained patiently in straightforward language before proceeding.
Claim follow-up
A claims review praised regular calls and emails that routed queries to the right team and continued until resolution.
Total-loss support
One total-loss case was completed quickly from the letter and bank cheque through transfer of remaining funds, despite Eid pressure.
Repair options
Reviews mention successful repairs through Gargash Auto, Xpress Auto and a Tesla-approved body shop, sometimes ahead of schedule.
Flood claims
A flood claim reviewer found the documentation straightforward and said the claim was handled very quickly.
Refund handling
After selling a car, one customer received a partial refund by email without needing further follow-up.
Tips for a Better Visit
Confirm timelines. Before approving a motor claim, ask for a definite repair and approval timeline; one customer received only repeated “under review” updates.
Inspect repairs. Check the car carefully before accepting it: a review describes patchy paint and a DRL fault that remained unresolved after replacement parts.
Keep documents. Retain submitted forms and supporting documents, since one flood-claim customer was asked to resend materials already provided.
Read full terms. For ILOE cover, read the detailed wording and linked documents, especially conditions tied to a cancelled UAE residence visa.
Verify details. Check the insured name against your Emirates ID before leaving an ownership-transfer appointment to avoid correcting a wrongly issued policy.
Check workshop. Ask which repair facility will handle the car and what happens if faults remain; reviews differ sharply on workshop quality and follow-up.
Plan the visit
Practical details
Burj Al Salam - 38th Floor - Tower No 2 Sheikh Zayed Rd
Trade Center First, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Orange Card request
One claims review specifically mentions handling an Orange Card request alongside related claim documentation.
TPL claim letter
The TPL claim letter was part of a total-loss customer’s documented claims process.
Common Concerns
Claim delays
Multiple customers report claims remaining under review for weeks or months, with no definite timeline or resolution.
Workshop issues
Some vehicles were held for over a month, with incomplete repairs, unresolved faults or poor repair quality reported.
Poor communication
Reviews describe unanswered calls and emails, repeated promises to call back, and customers having to chase workshops themselves.
Document confusion
A customer said an insurance policy was issued under the wrong name despite sending the correct Emirates ID, creating extra work during ownership transfer.
Policy wording
An ILOE customer said a residency-related condition affecting ongoing benefits was not clearly highlighted in the purchase summary.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
approximately AED 6,000
motor insurance policy renewal
“My policy renewal of approximately AED 6,000 is due next month, and based on this experience, I have decided not to renew with Liva”Google review · January 2026
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The Bottom Line
Liva Insurance is a multi-line insurer in Trade Centre, but the reviews are overwhelmingly about car insurance. You can arrange a new motor policy, renew an existing one, register a claim or use an approved repair workshop. Policy issuance and renewals are often described as quick and straightforward, with some customers receiving cover within minutes or completing a renewal without hassle.
The strongest experiences are tied to responsive staff who explain coverage clearly, chase internal teams and keep customers updated. Reviews also mention a fast flood claim, a total-loss case completed in a day from the insurer’s side, and repairs finished in one or two days at particular workshops. Those examples show that the process can work well when the case has an engaged point of contact.
The important caution is inconsistency. Other customers report vehicles sitting in workshops for a month or more, incomplete repairs, repeated document requests and long periods with no meaningful response. Some were worried about rental-car extensions while repairs dragged on.
Before buying, read the full policy wording, verify the insured name and request written claim timelines. For ILOE cover, check residency conditions in the linked documents rather than relying only on the summary.