Claim approvals
Some customers report timely claim approvals and a smooth process without unnecessary back-and-forth.
Oriental Insurance Company Limited
Bur Dubai
Oriental Insurance Company Limited is an insurance company in Bur Dubai, with reviews covering vehicle and health insurance, claims, renewals and refunds. Some customers describe smooth approvals and helpful individual support, but many others report serious difficulty reaching the company when they need assistance after an accident.
Reputation Score
2.3
★★☆☆☆
724 ratings
Source: Google Maps
The Good Stuff
Renewal rates
One long-term vehicle-insurance customer received renewal terms two months early and was happy with the rates.
Smooth process
A customer described the insurance process as smooth and efficient, with queries handled promptly.
Claim support
Some reviews describe claims being completed smoothly with active assistance throughout the process.
Tips for a Better Visit
Test contact. Before buying, verify the phone and email channels by sending a test enquiry; one customer received a mailbox-full error.
Confirm garages. For car cover, ask for the approved garage list and repair process in writing before an accident occurs.
Check clinics. Confirm your current medical network directly before visiting; a hospital shown as eligible in NAS was reportedly not accepted.
Ask rental terms. If rental cover matters, confirm the deposit and rental duration upfront; one customer was asked for an undisclosed AED 1000 deposit.
Document follow-ups. Keep copies of claim documents and every follow-up, since several customers said they had to chase updates for weeks.
Check status. Before visiting or renewing, verify that the Dubai operation is currently accepting and processing policies and claims.
Plan the visit
Practical details
Al Wasl Bldg no R 118, 3rd floor, office # 303, Bank of Baroda Bldg، Back Side Entrance, Near Bur Dubai Abra Station - 34th St
Al Souq Al Kabeer - Al Fahidi, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
health insurance
Health insurance appears in reviews about clinic eligibility and changes to the covered medical network.
rental car policy
A rental car policy was mentioned in connection with replacement transport during vehicle repairs.
Common Concerns
Unreachable support
Repeated reviews say calls, emails and messages often go unanswered, including during active claims.
Claim delays
Customers report vehicles sitting in garages for weeks or months while waiting for approvals, repairs or settlement payments.
Refund friction
A cancelled policy customer said the refund was issued only by cheque and was difficult to chase.
Clinic changes
A renewal customer said covered clinics were replaced with lower-level clinics without a clearly highlighted notice.
Status concern
One recent review claims the company is no longer operational in Dubai and that claims may not be processed properly.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1100
repair for a minor accident
“2 weeks the garage spent to repair for a minor accident that eventually costed AED 1100, I paid 250 of it”Google review · August 2025
DXB
LOCAL
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The Bottom Line
Oriental Insurance Company Limited is an insurance company in Bur Dubai handling vehicle insurance, health insurance, renewals, claims and cancellations. A few customers describe quick quotations, timely approvals and claims completed without much back-and-forth. One long-term vehicle-insurance customer also said renewal terms arrived two months early and praised the rates.
The bigger issue is what happens when something goes wrong. Many reviewers describe unanswered calls, emails and WhatsApp messages, sometimes for days or months. Car claims are the main flashpoint: vehicles were reportedly left in garages awaiting approval, repair decisions or payment, while customers struggled to get a clear update.
One minor-accident repair took a week for inspection approval and two weeks in the garage. Medical customers should check the live clinic network before treatment. One policy showed a hospital as eligible in the NAS app, but the hospital refused the cover and reimbursement was still unresolved when the review was posted.
If your policy includes a rental car, ask about deposits and duration; one customer encountered an unexpected AED 1000 deposit. The evidence is mixed, but the recent pattern is heavily weighted toward poor accessibility and delayed claims. Verify current operating status, test the contact channels and get garage, clinic and refund terms in writing before committing.