Helpful staff
Customers describe the branch team as kind, helpful, patient and friendly during transactions.
LuLu Exchange, DIC Sapphire Mall
DIC
LuLu Exchange at DIC Sapphire Mall handles foreign currency exchange and international money transfers, including transfers to destinations such as India and Pakistan. Reviews often point to helpful staff, competitive rates and quick processing, though some customers report delays, transaction errors and difficulties cancelling transfers.
Reputation Score
4.3
★★★★☆
113 ratings
Source: Google Maps
The Good Stuff
Competitive rates
Several customers say the exchange rates compare well with other providers and offer good value.
Fast processing
One customer praised the fast transaction processing, while others described the system as very fast.
Transfer support
Reviews specifically mention good service for transfers to Pakistan and Uganda.
Mall parking
One review says parking is available at any time, which may make the mall branch convenient for quick visits.
Tips for a Better Visit
Confirm timing. If your transfer is urgent, confirm the delivery timeline before paying; one customer reported a delayed Flash transfer.
Check cancellation. Ask about the cancellation process and expected refund time before sending, as one customer was told to wait 10 days.
Verify details. Double-check transaction details at the counter because one review reports repeated mistakes followed by lengthy cancellation waits.
Clarify card fees. Before registering, ask whether the card is mandatory and confirm the first-registration fee, reported as AED 10.
Check euros. If you need euros, check stock before travelling to the branch; a customer found only a few available and no next-day restock.
Ask withdrawal options. If you have a WPS card but do not want a home transfer, clarify cash-withdrawal options first; one customer was sent to a Jebel Ali FAB ATM.
Plan the visit
Practical details
Sapphire Mall - Shop No 19, Ground Floor - 1
Saih Shuaib 2 - DIC, Dubai
| Mon | 8:30 AM – 10:30 PM |
| Tue | 8:30 AM – 10:30 PM |
| Wed | 8:30 AM – 10:30 PM |
| Thu | 8:30 AM – 10:30 PM |
| Fri | 8:30 AM – 10:30 PM |
| Sat | 8:30 AM – 10:30 PM |
| Sun | 8:30 AM – 10:30 PM |
Popular Mentions
Money transfer to India
Customers mention using the branch for money transfers to India and receiving helpful support and rates.
Flash transfer
Flash transfer is mentioned as a paid expedited transfer option, although one customer reported a delay.
WPS card
The branch handles WPS card-related salary access, though one review raises questions about withdrawal options.
EUROS
Euro cash is mentioned by a customer who found the branch had only a limited quantity available.
Common Concerns
Transfer delays
Customers report delayed transfers, including a Flash transfer that did not arrive as promised.
Cancellation waits
One customer said a transaction mistake led to weeks of waiting for cancellation; another was told to wait 10 days.
Transaction errors
A review alleges repeated transaction mistakes and slow resolution afterward.
Card charge
One customer objected to a mandatory AED 10 first-registration charge and said a card was required for transactions.
Euro shortages
A customer found only a few euros available and returned the next day without the promised replenishment.
DXB
LOCAL
LOCAL
The Bottom Line
LuLu Exchange at DIC Sapphire Mall is used for currency exchange and international money transfers, with reviews specifically mentioning transfers to India, Pakistan and Uganda. Customers often highlight competitive exchange rates, fast processing and staff who are friendly, patient and willing to help. One long-term customer also praised the branch for money transfers to India and better possible rates.
The experience is not completely consistent. Several reviews describe transfer delays, including a paid-for Flash transfer that was late. Another customer reported transaction mistakes followed by weeks of waiting for cancellation, while a separate review said cancellation required a branch visit and a possible 10-day wait.
If timing matters, confirm the delivery and cancellation process before paying, then check the transaction details carefully. There are a few practical points to clarify at the counter. A customer objected to a mandatory AED 10 charge for first registration and said no transaction was possible without the card.
WPS card users who want to withdraw salary locally rather than send it home should ask about available withdrawal options first. Euro availability may also be limited. On the plus side, one review reports parking available at any time in the mall.