Competitive rates
Customers report fair or better exchange rates, including for Nepal, Bangladesh and Sri Lanka transfers.
LuLu Exchange, International City
International City
LuLu Exchange in International City is a currency exchange and money-transfer branch used for foreign remittances, salary deposits and WPS transactions. Reviews point to helpful staff, competitive rates and quick service on good days, though transfer delays and inconsistent customer support are important cautions.
Reputation Score
3.9
★★★★☆
161 ratings
Source: Google Maps
The Good Stuff
Quick transfers
Several customers describe fast remittances and smooth processing when the branch is operating normally.
WPS support
A supervisor helped one customer open a company WPS account smoothly and quickly.
Clear guidance
Reviews mention staff explaining transactions clearly, including salary deposits and remittance enquiries.
App help
The branch can assist customers with completing transactions through the LuLu app.
Tips for a Better Visit
Allow extra time. Visit off-peak if possible: one customer found the branch crowded with only one staff member serving.
Check status. For an urgent remittance, confirm the processing status before leaving and keep your transaction details.
Confirm fees. Ask whether registration or a Goldcard service has a charge before agreeing to it.
Check documents. For WPS salary collection, confirm the accepted passport-copy requirements before making a second trip.
Test systems. If depositing to WIO or handling a business transaction, check that the relevant system is working before travelling.
Plan the visit
Practical details
Cluster Building - No O07, S No 12, GF - near Civil Defence Bus Stop Street
Warsan First - Persia, Dubai
| Mon | 8:30 AM – 11:00 PM |
| Tue | 8:30 AM – 11:00 PM |
| Wed | 8:30 AM – 11:00 PM |
| Thu | 8:30 AM – 11:00 PM |
| Fri | 8:30 AM – 11:00 PM |
| Sat | 8:30 AM – 11:00 PM |
| Sun | 8:30 AM – 11:00 PM |
Popular Mentions
money transfer
Customers use the branch for sending money abroad, with reviews describing both smooth and delayed transactions.
Fast track
One customer received help collecting a remittance sent through Fast track.
online transfer via app
The branch has been used to explain online transfer via app for recurring remittances.
Common Concerns
Transfer delays
Some remittances reportedly remained pending for five to ten days after money was deducted.
Poor communication
Customers report unanswered calls and WhatsApp messages when following up on delayed transfers.
Long queues
One visit reportedly had only one available staff member, leaving customers waiting over an hour.
System outages
Business customers say WIO deposits were repeatedly declined with the explanation that the system was not working.
Uneven service
Reviews range from polite, efficient assistance to complaints about rude behaviour and very slow processing.
DXB
LOCAL
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The Bottom Line
LuLu Exchange in International City handles the everyday jobs people come here for: sending foreign remittances, exchanging money, depositing salaries and processing WPS transactions. Reviews also mention help with a LuLu app transaction and online transfers, so it is not limited to counter-based cash services. Fair rates—particularly for Nepal, Bangladesh and Sri Lanka—are a recurring reason customers return.
The experience depends heavily on the day and the staff member serving you. Many customers describe polite guidance, quick processing and supportive supervision; one regular customer said salary deposits were handled with a smile, while another found a company WPS account opened smoothly. That positive pattern is balanced by reports of a branch becoming crowded with one person serving, with a simple exchange taking more than an hour.
The bigger caution is delayed remittances. Customers describe money being deducted while transfers stayed pending for five or ten days, with unanswered calls and WhatsApp messages. Business users have also reported repeated WIO outages, and one salary-collection visit involved changing passport-copy requirements.
For urgent or business-critical transactions, confirm the documents, fees and system status first, allow extra time, and keep proof of the transaction until the recipient confirms delivery.