Fast Remittance
Several reviews describe remittance transactions as prompt, smooth and professionally completed.
LuLu Exchange, LuLu Al Qusais Stadium
Al Qusais
LuLu Exchange at LuLu Al Qusais Stadium is a currency exchange service for international money transfers and foreign exchange. Reviews describe smooth remittance transactions, WPS support and helpful guidance, though transfer delays, unanswered calls and long waits also appear, so timing and the type of issue matter.
Reputation Score
4.2
★★★★☆
231 ratings
Source: Google Maps
The Good Stuff
Competitive Rates
A customer reported very competitive exchange rates alongside professional service.
WPS Support
WPS payments were described as fast and easy, including help with urgent cases.
Clear Guidance
One reviewer who felt nervous about sending money said the process was explained step by step.
Friendly Service
Reviews mention helpful, cooperative staff and a smiling approach during transactions.
Tips for a Better Visit
Confirm Rate. Confirm the final exchange rate before handing over money; one review describes a higher rate being applied afterward.
Avoid Peaks. Try to visit outside major holiday crowds; one Eid visit reportedly involved a wait of at least two hours.
Check ID. Bring a valid Emirates ID before visiting, as an expired ID was reported as grounds for refusing service.
Request Reference. For a delayed transfer, ask for the complaint or ticket number so you have a reference for follow-up.
Allow Time. Even a smaller conversion may take 20 minutes, so avoid arriving with a tight schedule.
Plan the visit
Practical details
Lulu Hypermarket - Shop No 40
Al Qusais - Al Qusais 1, Dubai
| Mon | 8:30 AM – 12:00 AM |
| Tue | 8:30 AM – 12:00 AM |
| Wed | 8:30 AM – 12:00 AM |
| Thu | 8:30 AM – 12:00 AM |
| Fri | 8:30 AM – 12:00 AM |
| Sat | 8:30 AM – 12:00 AM |
| Sun | 8:30 AM – 12:00 AM |
Popular Mentions
Money transfer
Money-transfer customers report efficient processing and professional counter assistance.
Salary account
A review says the salary-account opening process was made easy with staff assistance.
Mobile app
Customers use the mobile app for transactions, although one review reported a delayed credit afterward.
Common Concerns
Transfer Delays
Some customers reported funds not being credited for days after payment or app transactions.
Unanswered Calls
Customers reported calling the branch repeatedly without getting an answer.
Document Checks
One customer was refused service after presenting an expired Emirates ID.
Rate Concern
A reviewer alleged that the system applied a higher rate after the money had been handed over.
DXB
LOCAL
LOCAL
The Bottom Line
LuLu Exchange at LuLu Al Qusais Stadium handles international money transfers, foreign exchange and WPS-related payments. Reviews also mention salary-account opening and use of the mobile app for transactions. When the branch is running smoothly, customers describe remittances as fast, accurate and straightforward, with helpful explanations for first-time senders.
The strongest positive pattern is staff assistance during ordinary transactions. Reviewers describe prompt remittance completion, competitive rates and support with urgent WPS cases. Several also mention friendly, cooperative service and guidance through the steps, which is useful if you are unfamiliar with the process.
There is a clear practical downside: service can become slow or difficult to follow up. Complaints include waits of 15 minutes to two hours, unanswered branch calls, delayed credits and unclear complaint handling. One customer reported that a transfer made through the app was still uncredited the next day; another said funds had not arrived after two days.
Check your Emirates ID is valid, confirm the exchange rate before handing over cash, and request a complaint reference for any unresolved transfer. Visiting outside peak holiday periods may save considerable time.