Frame selection
The collection includes many brands, with one review highlighting the Florence artisan brand Sestini.
MAGRABi - Dubai Mall
Downtown Dubai
MAGRABi - Dubai Mall is an optician in Downtown Dubai where you can shop for prescription glasses, sunglasses and contact lenses. Reviews point to a broad frame selection, clearly explained eye examinations and hands-on help with fitting, repairs and lens choices.
Reputation Score
4.5
★★★★★
235 ratings
Source: Google Maps
The Good Stuff
Eye examinations
Customers describe professional eye tests with clear explanations and modern examination technology.
Repair help
A customer had glasses bought in the UK repaired at no charge, while others mention quick adjustments and cleaning.
Quick fulfilment
Some prescription orders were ready in a day, and one replacement pair was delivered the day after the request.
Patient advice
One customer was shown several options and given honest advice without feeling rushed.
Contact lenses
A customer received help arranging a medical contact-lens package quickly, including guidance on which brand to choose.
Tips for a Better Visit
Confirm approval. Before authorising a quote, confirm in writing that no insurance claim or manufacturing will begin until you approve and pay.
Check lead times. Ask for a realistic delivery date before ordering; one customer was told lenses would take eight weeks.
Inspect collection. Check the frame carefully when collecting glasses, especially after lens fitting, because one review reported a large crack on arrival.
Watch the queue. For an eye test, confirm your place in the test-room queue and allow extra time in case another customer is called first.
Plan the visit
Practical details
Unit GF - 197 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
MYKITA frames
A customer received help adjusting the tightness of their MYKITA frames.
progressive lens
A review describes receiving clarification and a better fit for a confusing progressive-lens choice.
Chanel glasses
Chanel glasses are mentioned alongside more affordable Ray-Ban options in the frame selection.
Common Concerns
Uneven welcome
One visitor spent about 10 minutes in the shop without being greeted by any of the employees.
Queue issues
A customer waiting for the test room said someone who arrived later was served first, leading them to leave.
Insurance dispute
One review alleges insurance was used and glasses were put into production without the customer's approval.
Frame damage
A lengthy complaint describes frames being scratched and cracked during lens replacement, followed by delays and a refund dispute.
Slow follow-up
A customer reported being ignored on WhatsApp and by phone while waiting for a replacement frame.
DXB
LOCAL
LOCAL
The Bottom Line
MAGRABi - Dubai Mall is an optician in Downtown Dubai for prescription glasses, sunglasses and contact lenses. The useful draw is the combination of frame shopping and eye-care support: reviews mention a broad brand selection, clearly explained eye examinations, progressive-lens guidance and help arranging medical contact lenses. Frame advice is a recurring strength.
Customers describe being shown several choices without pressure, with staff considering face shape, style and budget. The store also handles practical aftercare: reviews mention nose-pad changes, frame adjustments, cleaning, lens replacement and even a no-charge repair to glasses bought in the UK. Turnaround can be quick, with some prescription glasses ready in a day and one replacement pair delivered the following day.
The experience is not completely consistent. One visitor was left waiting without a greeting, while another said a later arrival was served first in the test-room queue. More serious complaints allege an insurance claim and manufacturing began without approval, and describe frames damaged during lens fitting, delayed replacements and poor follow-up.
If you are ordering, confirm the approval, insurance and delivery terms before paying, then inspect the frame carefully at collection. The reviews suggest excellent personal assistance is possible, but it is worth staying alert during production and handover.