Detailed testing
Eye tests can include discussion of overall eye health, not just a prescription check.
Rivoli EyeZone Optical and Sunglasses Store - The Dubai Mall, Second Floor
Downtown Dubai
Rivoli EyeZone at The Dubai Mall in Downtown Dubai combines in-store eye tests with prescription eyewear and sunglasses. Reviews highlight careful lens guidance, a broad designer-frame selection and, in some cases, remarkably quick preparation for collection.
Reputation Score
4.4
★★★★☆
144 ratings
Source: Google Maps
The Good Stuff
Fast collection
Several customers reported quick turnaround, including glasses ready the next day.
Frame selection
One review describes a large range of stylish frames, with options across different tastes.
Lens guidance
Staff have been praised for explaining lens technologies and helping match frames to the wearer.
Family service
A review describes comfortable, supportive help choosing eyewear for several family members.
Fault replacement
At least one manufacturing fault was handled with a replacement frame without paperwork or a long wait.
Insurance help
One customer said the team handled a company health-benefits insurance process smoothly.
Tips for a Better Visit
Confirm timing. Ask for a firm preparation date before ordering; one review says 3–4 working days felt too long.
Check collection. Before travelling to collect, confirm the optician or technician will be available for fitting adjustments.
Inspect case. For expensive sunglasses, check that the supplied case is the correct branded one when collecting.
Verify prescription. If trial lenses feel uncertain, ask the store to confirm and record the final correction before ordering.
Check lenses. Inspect lenses and frames at collection; one customer spotted a scratch immediately after returning home.
Ask offers. Ask which current offers apply, as customers mention discounts and upgrade offers being explained in-store.
Plan the visit
Practical details
SF - 204 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Prada frame
A customer purchased a Prada frame alongside two pairs of optical lenses after receiving product guidance.
Cartier sunglasses
Cartier sunglasses with custom prescription lenses and special tinting were mentioned in a disputed high-value order.
Zeiss optical lenses
Zeiss optical lenses were explained in detail before a customer decided to purchase them.
Progressive lenses
Customers mention progressive lenses paired with quality frames and detailed guidance.
Prescription sunglasses
One customer bought a second expensive pair of prescription sunglasses after praising the examination and hygiene.
Common Concerns
Warranty delays
A high-value Cartier prescription order reportedly remained unresolved for over a year, with no glasses or refund.
Late delivery
Customers reported sunglasses arriving after the agreed date, including when travel plans had been shared.
Case mismatch
One customer collecting sunglasses worth over AED 3,000 received a cheap generic case instead of the correct one.
Fitting access
A customer collecting expensive glasses found that the technician was unavailable for fitting adjustments late in the evening.
Quality concern
One pair reportedly melted in sunlight and needed fixing twice within its first month.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 2898
optical glasses
“My husband bought a pair of optical glasses, paid AED 2898 in total on 1 May”Google review · May 2021
DXB
LOCAL
LOCAL
The Bottom Line
Rivoli EyeZone is a Dubai Mall optician in Downtown Dubai where you can arrange an eye test, compare prescription lenses and browse sunglasses or designer frames. Reviews are especially strong on careful consultations: one customer said the eye test included discussion of overall eye health, while others praised help choosing progressive, Zeiss and custom prescription lenses. The experience can be impressively efficient.
Customers reported glasses ready the next day, within a few hours, or after three days, and one review says the store handled a company health-benefits insurance process smoothly. There is also evidence of useful aftercare: a manufacturing fault led to a replacement frame without paperwork or a long wait, and another customer received help replacing a scratched sunglasses lens. The important caveat is inconsistency.
Other customers describe 3–4 working days as too long, delayed sunglasses, an incorrect generic case for sunglasses costing more than AED 3,000, and difficulty getting fitting help when the technician was unavailable. A serious complaint also reports a Cartier prescription order stuck in warranty disputes for over a year. Confirm delivery dates, prescription details, collection timing and warranty terms in writing, particularly for expensive or customised eyewear.