Installation expertise
A customer praised the team’s efficient knowledge of elevator installation and commissioning.
MASSAED Installation of Elevators & Escalators - Dubai Head Office شركة مصاعد للمصاعد والسلالم المتحركة - فرع الرئيسي دبي
Dubai Silicon Oasis
Massaed is an elevator and escalator company with its Dubai head office in Dubai Silicon Oasis. It handles home-elevator installation, supply, maintenance and repair, with reviews highlighting both technically capable technicians and a mixed record on project follow-through.
Reputation Score
4.2
★★★★☆
201 ratings
Source: Google Maps
The Good Stuff
Emergency response
Several reviews describe quick emergency attendance, including work that continued late into the night to restore a lift.
Home elevators
One home-elevator customer found the installation process professional and straightforward.
Regular maintenance
A customer reported maintenance visits every two months under their service arrangement.
Product appearance
A home-elevator buyer described the elevator as visually impressive and said it performed beyond expectations.
Late-night support
One customer said the labour team worked late into the night to get a lift operational.
Agreed pricing
One buyer reported installation exactly when promised and at the agreed price.
Tips for a Better Visit
Confirm electrics. Get electrical requirements written into the contract: one customer said the request changed from one socket to three.
Set milestones. Agree written installation milestones and escalation contacts before paying, because one two-lift project remained unfinished amid repeated delays.
Ask about spares. For a wheelchair-dependent installation, ask whether replacement devices are stocked locally to limit lift downtime.
Clarify testing. Check the testing timetable against the contract before work starts; one customer said a 10-day period reached 21 days.
Plan the visit
Practical details
7th Floor, Le Solarium
Nadd Hessa - Dubai Silicon Oasis, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Passenger’s platform lift
A passenger platform lift is mentioned in a review describing a lengthy installation delay.
Annual maintenance contract (AMC)
Customers mention an annual maintenance contract for ongoing lift servicing and complaint handling.
Common Concerns
Project delays
Reviews report substantial installation delays, including nearly nine months for a passenger platform lift and three months with no reply on another project.
Poor follow-up
Some customers say calls and promised updates stopped after contracts were signed or payments were made.
After-sales issues
A new lift reportedly developed a sensor problem within a week, followed by temporary repairs and missed return visits.
Service downtime
A replacement device left a wheelchair user without lift access while the repair was being completed.
Material cost
One reviewer considered the material rates too expensive.
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The Bottom Line
Massaed’s Dubai head office in Dubai Silicon Oasis deals in elevator and escalator installation, supply, maintenance, repair and modernisation. For a homeowner or building manager, the most clearly discussed options are home elevators, passenger platform lifts and ongoing maintenance arrangements. Reviews also mention installation and commissioning work, including emergency call-outs to restore lifts to operation.
There are encouraging examples. Customers describe the installation process as professional and straightforward, praise the appearance and performance of a home elevator, and report maintenance visits every two months. Another customer said technicians worked late into the night to bring a lift back into service.
The technical team receives more consistent praise than the wider project administration. That distinction matters. Multiple reviews describe missed deadlines, unanswered calls and projects still incomplete after months of delay.
One customer reported a new lift’s sensor failing within a week, while another spent four months waiting for an annual maintenance complaint about incorrect floor stopping to be resolved. A replacement device also left a wheelchair user without lift access during the repair. Before signing, put electrical requirements, testing dates, completion milestones and after-sales contacts in writing.
Ask about spare-part availability, especially if the lift is essential for accessibility, and confirm how downtime will be handled.