Nanny matching
Customers have used the agency to find suitable nannies, including hiring two nannies after their needs were discussed carefully.
MERMAID TADBEER
Al Garhoud
MERMAID TADBEER is a home help service agency in Al Garhoud that helps households arrange domestic workers, including nannies and housemaids. Reviews point to support with worker selection, paperwork and visa processing, with both smooth placements and significant follow-up concerns reported.
Reputation Score
3.6
★★★★☆
148 ratings
Source: Google Maps
The Good Stuff
Fast responses
Several reviews describe prompt replies and quick completion of requests, which can make the placement process easier to manage.
Urgent handling
One review says urgent cases were processed even outside normal working hours.
Visa processing
A customer specifically praised the speed of the maid visa service and frequent updates.
Trained worker
A customer using package 4 said the housemaid supplied was trained and obedient, with quick replies when issues arose.
Clear guidance
One review describes multilingual support, proper guidance and a smooth process from worker selection through delivery.
Clean office
The facility was described as clean and well maintained, alongside helpful customer service.
Tips for a Better Visit
Check visas. Ask for the visa application steps and timeline in detail before proceeding; one customer reported delays caused by errors in the process.
Confirm insurance. Verify the domestic worker’s health insurance status before finalising, as one review reported no insurance confirmation after seven months.
Clarify refunds. Before returning a worker, ask how any refund deduction is calculated and request the explanation in writing.
Use official payments. Use the agency’s official payment channel and keep receipts; one review alleged a request to send 2000 AED to a personal account.
Plan follow-up. Keep written confirmation and a direct follow-up plan after signing, since several customers reported unanswered calls or messages.
Plan the visit
Practical details
GROUND FLOOR, Dubai Cooperative Society Building - Marrakech St
Al Garhoud, Dubai
| Mon | 9:00 AM – 8:00 PM |
| Tue | 9:00 AM – 8:00 PM |
| Wed | 9:00 AM – 8:00 PM |
| Thu | 9:00 AM – 8:00 PM |
| Fri | 9:00 AM – 8:00 PM |
| Sat | Closed |
| Sun | 9:00 AM – 8:00 PM |
Popular Mentions
Filipino nannies
A customer in Al Ain said the family was satisfied with the Filipino nannies arranged through the agency.
Visa service for my maid
One customer specifically mentioned receiving frequent updates and fast processing for a maid visa.
Common Concerns
Contract delays
One customer reported applying three times, waiting a month for a housemaid, and still having contracts end within a week.
Poor follow-up
Multiple reviews describe difficulty getting replies after signing or paying, including calls and messages going unanswered.
Refund disputes
A customer said a returned maid led to a refund deduction that was not explained, followed by no response to calls or texts.
Visa complications
One review says mistakes in the visa application delayed the domestic helper’s arrival, so the process needed closer checking.
Insurance concern
A review alleged that a nanny’s health insurance had still not been provided after seven months, despite repeated follow-up.
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The Bottom Line
MERMAID TADBEER helps households in Al Garhoud arrange domestic workers, with reviews mentioning nanny matching, housemaid placement, visa processing and paperwork. Some customers say the process was smooth and that they received helpful guidance from selection through delivery. One family hired two nannies after the agency took time to understand its needs, while another praised the Filipino nannies supplied for its household.
The strongest experiences centre on responsive support. Reviews describe quick replies, frequent updates and urgent case handling, including one report of assistance outside working hours. A customer using package 4 said the housemaid was trained and obedient, and another described the office as clean, multilingual and well maintained.
The picture is uneven, especially after payment or contract signing. Several customers reported unanswered calls, incomplete contracts, delays in receiving a maid, or difficulty resolving problems. One review described an unexplained refund deduction, while another alleged that health insurance remained unresolved for seven months.
A separate customer reported visa-application complications that delayed arrival. If you visit, clarify the visa timeline, insurance coverage, refund rules and post-signing contact process before paying. Use official payment channels and keep written records; one review alleged a request to transfer 2000 AED to a personal account.