Useful products
Reviewers describe Microsoft software and applications as easy to use, including a straightforward Windows 11 Home update.
Microsoft
Dubai Internet City
Microsoft’s Dubai Internet City office is mainly a corporate and events setting rather than a walk-in repair shop. Reviews point to Microsoft products such as Windows 11 Home and Teams support, plus seminars including Sharepoint; the contemporary building and access from Sheikh Zayed Road also make it worth considering for meetings or events.
Reputation Score
4.3
★★★★☆
603 ratings
Source: Google Maps
The Good Stuff
Seminars
The office has hosted informative technology events, including a Sharepoint and Solution 2 Share seminar.
Modern setting
The contemporary office includes water features and is described as an appealing working environment.
Road access
The office has convenient access from Sheikh Zayed Road, which helps when travelling by car.
Welcoming events
Event attendees have mentioned nice hospitality and friendly staff during visits to the office.
Lunch option
A small ground-floor buffet restaurant was described as suitable for an inexpensive business lunch.
Tips for a Better Visit
Try online. For Teams issues, use the support link rather than expecting phone or email assistance.
Confirm purpose. Check that your visit is for marketing or an event: one visitor found the office did not handle repairs or sell Surface products.
Arrive early. For an in-person workshop, arrive early or confirm parking because guest spaces may be full.
Allow time. If an account or business system is urgent, allow extra time and keep ticket records; one case required four tickets.
Check access. If travelling by metro, check the route beforehand: access was described as somewhat difficult by one visitor.
Plan the visit
Practical details
35V6+XVW DIC Building @8 - Building No 8 Sheikh Zayed Rd
Al Sufouh - Dubai Internet City, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Surface book 2
A review discusses a Surface book 2 bought through an authorised distributor and later taken for screen-related service.
Surface Pro 4
A Surface Pro 4 owner reported battery charging and battery-life problems after a Windows 10 update.
Microsoft Band 2
One visitor came expecting repair help for a Microsoft Band 2 but found the office was for marketing instead.
Common Concerns
Limited support
Several customers report being routed to robotic or Arabic-only phone support without a human agent.
Account problems
Customers describe unresolved blocked-email, authenticator and account-recovery issues despite repeated support attempts.
Long delays
Urgent cases have reportedly involved multiple tickets, hours on hold and no effective resolution.
Repair concerns
A Surface Book 2 owner reported incorrect serial-number handling and slow warranty-service progress.
Tight parking
Guest parking can fill up during planned workshops and office hours in Dubai Internet City.
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The Bottom Line
Microsoft’s Dubai Internet City office is worth considering for meetings, technology events and a look at the company’s regional presence. Reviews mention an informative Sharepoint and Solution 2 Share seminar, a contemporary building with water features, and friendly hospitality at events. It is also described as the regional office for the UAE, Qatar, Bahrain, Oman and Kuwait.
For product users, reviews specifically mention Microsoft Teams support and an easy Windows 11 Home update. There is also a small ground-floor buffet restaurant that one reviewer found suitable for a low-cost business lunch. These details make the site more relevant for an event or office visit than for ordinary shopping.
The main caution is support. Multiple customers struggled to reach a human, describing robotic or Arabic-only phone systems, blocked-account problems and long waits. A Surface Book 2 repair review also reported confusion over the device serial number and slow case progress.
Confirm what the office handles before travelling: one visitor went in expecting repair help and was told it was mainly for marketing. Parking may fill during workshops, while metro access has received mixed feedback, so check the route and arrive early if you have a scheduled visit.