Helpful staff
Customer service staff are often described as polite, patient and willing to guide visitors through difficult cases.
Ministry of Health & Prevention
Muhaisnah
Ministry of Health & Prevention is a government office in Muhaisnah handling healthcare-related services such as licensing, eligibility letters, evaluations and exam processes. It is worth considering when an online application stalls, as several visitors say the customer service team helped resolve complicated cases in person.
Reputation Score
3.8
★★★★☆
312 ratings
Source: Google Maps
The Good Stuff
Issue resolution
Some visitors had problems solved within minutes after struggling to get answers through online channels.
Licensing guidance
Visitors dealing with licensing and the new system received clear explanations and practical help at the office.
Organised office
One visitor found the office tidy, well organised and supported by a welcoming customer service team.
Online option
Some necessary ministry tasks can be completed digitally, avoiding a visit when the online service works properly.
Tips for a Better Visit
Try online. Check whether your task can be completed digitally before travelling; one review says necessary ministry work can be done without visiting.
Allow time. Build in extra time for exam results, certificates and e-services, as reviews mention waits ranging from weeks to over a month.
Check details. For sick-leave attestation for someone else, carefully check the patient details and the final PDF before payment or submission.
Check entrance. Confirm the current entrance and waiting arrangements before arriving, especially if you are a delivery rider.
Plan the visit
Practical details
Muhaisna 2, Sheikh Muhammed bin Zayed Road,beside Etisalat Academy
Muhaisanah Second - Muhaisanah 2, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Eligibility letter
The eligibility-letter process is mentioned both as a key service and as a source of technical and exam-result delays.
Evaluation process
Customers mention assessment and evaluation work, including evaluation letters and guidance on next steps.
Prometric exam
Prometric exam results are mentioned in reviews about professional applications, including a reported three-week delay.
Good standing certificate
Good standing certificate requests appear in reviews, with some visitors reporting delays and difficulty reaching the responsible department.
Common Concerns
Long delays
Several reviews describe applications, exam results and certificates remaining pending for weeks or months.
Weak communication
Visitors report unanswered calls and emails, making it difficult to follow up on delayed applications.
System errors
Software and account-linking problems have blocked licensing, evaluation letters and certificate applications.
Repeated cases
One complaint about an incorrectly attested sick leave involved repeated request numbers and starting the process again.
Entry confusion
A visitor reported that the front entrance was not available and that delivery riders had to wait outside.
DXB
LOCAL
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The Bottom Line
Ministry of Health & Prevention in Muhaisnah is a government office for healthcare administration rather than a general clinic. Reviews mention practical help with professional licensing, eligibility letters, evaluation letters, good standing certificates, sick-leave attestation and Prometric exam processes. The office is most useful when an application or account issue needs explaining or escalation in person.
The strongest pattern is the staff’s willingness to guide visitors through complicated cases. People describe licensing guidance as clear, and some say an issue that had gone unanswered online was resolved within minutes at the counter. The office itself has also been described as tidy and well organised, with a welcoming reception team.
The main caution is inconsistency between front-counter support and back-office processing. Other visitors waited weeks for eligibility letters, certificates, exam results or simple e-services, while calls and emails went unanswered. Software updates and account-linking errors have also disrupted licensing and evaluation applications.
If you visit, bring complete supporting documents, check names and patient details carefully on any attestation, and allow plenty of time. Also confirm the current entrance arrangements: one review says visitors had to use the back entrance and wait outside.