Fresh produce
Customers often highlight fresh fruits and vegetables, with several reviews describing the prices as good or economical.
New West Zone Supermarket | Solaire 14 Building - Al Satwa 3
Al Satwa
New West Zone Supermarket in Al Satwa is a neighbourhood grocery for everyday shopping, with fresh fruits and vegetables, household essentials and some harder-to-find Filipino items. It is also open 24/7 and handles grocery delivery, making it useful for late-night or quick top-up runs.
Reputation Score
4.1
★★★★☆
376 ratings
Source: Google Maps
The Good Stuff
24/7 access
The supermarket is open around the clock, which suits midnight shopping and last-minute grocery runs.
Wide selection
Reviews describe a compact but well-stocked shop with everyday groceries, toiletries, personal-grooming items and Filipino products.
Helpful staff
Several customers found the team welcoming and willing to help, including assisting shoppers who could not find a product.
Delivery options
One customer said delivery was free, accepted card or cash, and included photos of item options before confirming the order.
Meat counter
The butchers receive specific praise, while another review calls the beef fresh and hygienic.
Late-night service
A midnight shopper said the staff, including the manager on duty, were assistive during late visits.
Tips for a Better Visit
Shop quickly. If strong smells bother you, keep the visit brief or choose another supermarket for slower browsing; customers used it for essentials only.
Allow time. For phone orders, leave extra time for a response: one customer reported waiting 10–20 minutes before the call was answered.
Check payment. Carry a smaller note or use a card if possible, because reviews mention no change for AED 100 notes and card-reader problems.
Try midnight. Midnight can be a quieter time to shop; one regular said the store felt almost empty and the staff on duty were helpful.
Compare prices. Check prices on branded items before paying: one customer paid AED 9.75 for Lusine bread and usually paid AED 7.50 elsewhere.
Plan the visit
Practical details
Al Satwa - Dubai
Al Satwa, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Common Concerns
Store smell
Several customers found the store smell distracting or overwhelming, with one allergy sufferer saying Oud smoke made shopping uncomfortable.
Delivery delays
Delivery experiences are inconsistent: reviews mention waits of one to two hours, including orders later reported as unavailable.
Phone response
Some customers report that calls for orders go unanswered or take 10–20 minutes to receive a response.
Checkout problems
Reviews mention missing change, card-machine issues and a five-to-ten-minute wait at the counter for a small purchase.
Trust concerns
Three reviews describe customers being wrongly accused over an unpaid item; cameras reportedly cleared them, but no apology followed.
DXB
LOCAL
LOCAL
The Bottom Line
New West Zone Supermarket in Al Satwa is geared towards everyday grocery runs rather than a leisurely browse. You can pick up fresh fruits and vegetables, household essentials, toiletries and Filipino items, while the meat section is also mentioned for beef and other fresh products. Its 24/7 opening hours make it especially handy for late-night shopping or an urgent top-up.
The range appears broader than the shop’s neighbourhood-grocery role suggests. One midnight shopper mentioned personal-grooming supplies, toiletries and Filipino items, and another review specifically notes pork sections. Delivery is available too; a customer described receiving photos of item options and paying by card or cash, with free, on-time delivery in that instance.
The experience is not completely consistent. Several reviews praise friendly staff, fresh produce and reasonable prices, but others describe prices as higher than nearby shops. Delivery complaints include waits of more than an hour, unavailable items after confirmation and slow responses to calls.
The store smell is the clearest recurring caution: customers described it as distracting or overwhelming, including one allergy-related complaint. For a smoother visit, compare prices on branded goods, allow extra time for phone orders and check payment arrangements before reaching the counter. Midnight may be the quietest time to shop.