Government Services
Customers use the company for government and legalisation work, making it a possible one-stop option for official paperwork.
OnTime Group - Head Office
Al Wasl
OnTime Group is a holding company in Al Wasl that describes itself as a private-sector provider of government services. Reviews point to practical help with visa processing and DHA licensing, including BLS certification, though experiences vary sharply on timelines and follow-up.
Reputation Score
3.8
★★★★☆
130 ratings
Source: Google Maps
The Good Stuff
License Setup
One customer said a new-company licence was completed quickly, with government receipts provided and the process explained transparently.
Step Guidance
Some customers describe staff guiding them through paperwork step by step and making visa processes feel straightforward.
DHA Support
Reviews mention assistance across a DHA licence journey, including BLS certification and licence renewal.
Fast Processing
Several reviews describe paperwork and applications being completed quickly when the process runs smoothly.
Tips for a Better Visit
Confirm Charges. Before paying, ask for the total in writing, including VAT; one customer said AED 90 was only disclosed on the invoice.
Set Deadlines. For DHA work, get the promised completion date and refund terms in writing before signing, especially where a 15-day timeline is quoted.
Track Progress. Keep your own follow-up record and confirm appointments directly, since one customer said daily chasing was needed to finish the service.
Allow Time. Build in extra time for an in-person visit: a review reports an average 30-minute wait and another mentions only two of seven counters working.
Plan the visit
Practical details
First Floor, Mazaya Shopping Center - Sheikh Zayed Rd
Al Wasl, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Long Delays
A visa appointment reportedly showed no progress for almost a month, with portal problems given as the explanation.
DHA Delays
One clinic-related review says an approval expected within 15 days remained unfinished after more than 75 days.
Unexpected Charges
A Schengen visa customer reported VAT and a further AED 425 charge that had not been discussed upfront.
Weak Follow-up
Some customers say they had to chase the company repeatedly, including for a refund or account balance.
Waiting Times
Older reviews describe queues lasting 30 minutes or more and too few active counters handling enquiries.
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The Bottom Line
OnTime Group is a private-sector government-services provider in Al Wasl. Customers use it for visa processing, government and legalisation work, company licence setup, and DHA-related paperwork such as a DHA licence, BLS certificate and renewal. That range is the main reason to consider it when several official steps need handling in one place.
The strongest reviews describe quick document processing, clear step-by-step guidance and supportive communication. One customer said a new company licence was arranged quickly and that government receipts were provided; others found visa and family paperwork smooth when communication stayed consistent. Several positive reviews specifically credit accommodating, responsive support.
The caution is inconsistency. Recent customers report visa and DHA delays, including nearly a month without progress on an appointment and more than 75 days for an approval reportedly promised within 15 days. Another customer described a Schengen visa quotation changing from AED 1800 to an AED 1890 invoice, followed by an additional AED 425 request.
Older branch reviews also mention queues of around 30 minutes and limited active counters. Get the exact scope, total cost, deadline and refund terms in writing before paying. Keep copies of receipts and follow up proactively, particularly for time-sensitive visas, licences or appointments.