Clinic approvals
Customers describe support through DHA licensing, approvals and final inspections, with several reporting first-attempt approval.
OnTime Healthcare Setup Services - DHA Consultancy
Al Wasl
OnTime Healthcare Setup Services is a healthcare consultancy in Al Wasl helping with DHA licensing and clinic setup. Reviews also describe its fit-out and renovation work, including design, approvals and construction support for new clinics and polyclinics.
Reputation Score
4.4
★★★★☆
140 ratings
Source: Google Maps
The Good Stuff
Fit-out support
The team can handle clinic fit-out and renovation alongside licensing; one customer was pleased with the finished quality.
Remote handling
A clinic founder said the licensing and approval process was completed while she was outside the country.
Professional licensing
Reviews from nurses, doctors and other healthcare professionals mention help with DHA licensing, exams, Dataflow and eligibility letters.
End-to-end setup
Customers have used the consultancy for more than licensing, including layout preparation, design and renovation during clinic launches.
Tips for a Better Visit
Set deadlines. Get the promised approval timeline in writing and ask what happens if the 15-day target is missed.
Check layouts. Review the clinic layout and DHA submission yourself before approval; one customer later reported an incorrect layout.
Clarify costs. Request a complete written fee breakdown and approval for any extras before signing or paying for clinic setup.
Compare routes. For a time-sensitive application, compare the consultancy timeline with applying directly to DHA before committing.
Plan the visit
Practical details
Mazaya Center - Shop No. G-08 - Sheikh Zayed Rd
Al Wasl, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
DHA Facility License
Clinic owners mention assistance obtaining a DHA Facility License for their healthcare businesses.
Planning, Layout Preparation and Speedy Approvals
A clinic operator specifically mentions planning, layout preparation and approval work as part of the service.
Common Concerns
Serious delays
One customer said an agreed 15-day initial approval took more than 75 days and delayed the project and operations.
Poor communication
A dissatisfied customer reported that management ignored concerns and gave excuses instead of practical solutions.
Extra costs
One long-term customer said costs were added gradually after paying more than AED 42,000 for clinic setup.
Layout error
A reviewer said an incorrect clinic layout was submitted to DHA and later contributed to a fine exceeding AED 20,000.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
more than AED 42,000
set up a clinic
“In 2018, I paid more than AED 42,000 to set up a clinic”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
OnTime Healthcare Setup Services helps healthcare founders navigate DHA licensing and clinic establishment in Al Wasl. Customers mention using it for facility licensing, final inspections, clinic design and fit-out, while healthcare professionals also describe support with DHA professional licensing, PSV Dataflow, exams and eligibility letters. The strongest pattern in the reviews is hands-on guidance through complicated approval steps.
Several clinic owners say they passed the DHA final inspection on the first attempt, and one founder completed the process while living abroad. Other customers used the team for full clinic projects, from layout preparation and renovation to licensing and approvals under one roof. There is also a meaningful caution.
While many reviews describe fast, smooth service, one customer said a 15-day initial-approval commitment stretched beyond 75 days, with poor management communication and an unresolved refund request. Another reported gradually added costs and an incorrectly submitted layout that later preceded a fine of more than AED 20,000. Before committing, get the scope, fee breakdown, timeline and refund terms in writing, and personally check important DHA submissions.