Gentle grooming
Reviews describe patient handling, careful trims and pets leaving clean, comfortable and looking noticeably better.
Pets Plus Express
Jumeirah
Pets Plus Express is a pet store in Jumeirah selling pet food, accessories and live pets, with grooming available too. Reviews point to careful grooming, helpful product advice and a broad selection of toys, snacks and everyday supplies, though experiences with animal care and service vary.
Reputation Score
4.1
★★★★☆
146 ratings
Source: Google Maps
The Good Stuff
Useful advice
Customers have praised the team for answering animal-care questions and sharing practical information before purchase.
Product range
The shop carries a varied selection of pet food, toys, snacks and accessories, including many good-quality everyday products.
Pet interaction
Some visitors were allowed to pet or play with puppies and other animals under the shop’s safety rules.
Affordable supplies
One review calls it a budget-friendly place for pet essentials, while distinguishing those prices from the higher cost of live pets.
Delivery option
A customer reported fast delivery and affordable items when ordering instead of visiting the shop.
Tips for a Better Visit
Vet check. Arrange an independent vet check before buying a live pet; one customer reported kennel cough that required eight weeks of treatment.
Inspect health. Look closely at eyes, ears and general condition before purchase, as one buyer found an ear infection after taking a kitten home.
Check bowls. Before choosing an animal, check that food and water bowls are filled; reviews describe kittens and other animals without water.
Confirm terms. Ask for the return and refund terms in writing before buying supplies or a pet, since customers report refused returns and delayed resolutions.
Plan the visit
Practical details
Basement Lobby
Jumeirah - Jumeira First, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Summer haircut
A cat owner specifically mentioned taking a cat in for a summer haircut and being pleased with the trim.
Kitten
Reviews mention buying cute kittens from the shop, with staff helping during the process.
Common Concerns
Health concerns
Reviews report a puppy with kennel cough, a parrot with an eye infection and a kitten with an ear infection after purchase.
Animal welfare
Several reviews raise concerns about empty bowls, limited natural light, dirty enclosures and animals appearing distressed.
Uneven service
Some customers describe staff as rude, dismissive or unwilling to answer questions about pets and welfare.
Return disputes
Customers report difficulty obtaining refunds or repairs, including a scratching post that broke within a week.
Hidden location
A visitor searched Mercato Mall for 45 minutes before discovering the shop in the underground parking area.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
around 4000 aed
treat her for 8 weeks
“It cost us around 4000 aed to treat her”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Pets Plus Express is a pet store in Jumeirah where you can buy pet food, toys, snacks and accessories, purchase kittens, puppies or other live pets, and book grooming. Grooming is the clearest strength in the reviews: customers describe patient handling, careful trims and a successful cat lion cut. For supplies, the shop is repeatedly described as reasonably priced.
One visitor specifically called it a good budget option for essentials, while warning that live pets can be expensive. Another customer reported fast delivery when visiting was inconvenient. The experience is not consistent.
Several reviews praise approachable, knowledgeable staff, but others describe rude or indifferent service. More seriously, customers report a parrot with an eye infection, a puppy with kennel cough and a kitten with an ear infection. Separate reviews mention empty food or water bowls and poor enclosure conditions.
Those reports make an independent veterinary check and a close look at the animals’ care important before buying. Finding the Mercato branch may take patience: one reviewer searched for 45 minutes before finding it in the underground parking area. For a first visit, grooming or supplies may be the simpler starting point; if buying a pet, confirm health records, breed details and refund terms in writing.